Poor service

I submitted my withdrawal claim four weeks ago after experiencing difficulties with the online system for several days. Following submission, there was no communication or feedback provided, and my claim appeared to remain unattended. As nearly a month passed without any progress, I took the initiative to follow up via email and through the website. I was only contacted two days later and informed that my proof of bank account needed to be uploaded by HR, despite the fact that I had already uploaded it myself during the initial submission. This raises concern, as it suggests that had I not followed up, my claim may have continued without any action. I subsequently resubmitted the required documents, which HR then forwarded for uploading on their side. After this step, I received a confirmation email, but once again there was no further communication. I had to follow up yet again to request an update, only to receive a response that did not provide any clear timeline or resolution date. This is now the second time I have experienced unsatisfactory service from GTC, and the lack of proactive communication and clarity throughout this process is very disappointing.