1 reviews | Active since May 2011
********* and ************* Company and Salesman
On the 25th of April 2016 Global Travel Alliance SA invited us to attend an evening where they advertised a travel package- initially we signed up, but after the there was no sufficient funds in our account we said to the man to please cancel we will take this up on a later stage when we can afford it.
We cancelled in person with the same man who signed us up, the same evening when we signed up. He did not advise us of any cancellation process, he was clearly upset and kept on saying that they can debit on another day or split the amount, but both me and my husband said to him he must please cancel the agreement I even gave the copy of our contract back to him!
They still deduct some money from our account a few days later and advised that it must be refunded back to us -the sales guy was not even supposed to submit the contract to their offices.
After a while they still deducted and we blocked the debit order, now all of the sudden from 2019 they started to deduct small amounts under R100 so we don’t pick it up- we blocked the debit order again, but they are so cleaver they change the amount each and every time we block the debit order to date they are still deducting funds but now we are not able to reverse or block the amounts.
I spoke to Jimmy at Global Travel Alliance SA and advise him that I spoke to a Melanie about a year ago and advised Her of all the above and she advised that the account will be cancelled, I asked Jimmy to send me the voice recordings but he advised me that he can not send me the recordings as it is company property ( seems like they have something to hide)
He also advise me that I had so submit the cancellation in writing, I again advised him that the sales man did not do his job because he wasn’t suppose to submit the agreement with his office in the first place - I cancelled with him in person the same evening I even gave him back the agreement, but I assume he was just in it for the commission and not the client service.
Now they say i am liable for a cancellation fee if i want to cancel.
I tried several times to resolve this with the company but I guess you can not resolve an issue with ********* people and an ********* company.
Thank you for submitting your issue to us, the contents of which are noted.
Please note that the small Affiliation Fee escalates at 8% p/a, therefore the amount changes each year.
We confirm that a consultant has been in contact with you to resolve your issue and will continue to assist for a satisfactory outcome.
Kind Regards
The Global Travel Team
Thank you for submitting your issue to us, the contents of which are noted.
Please note that the small Affiliation Fee escalates at 8% p/a, therefore the amount changes each year.
We confirm that a consultant has been in contact with you to resolve your issue and will continue to assist for a satisfactory outcome.
Kind Regards
The Global Travel Team
We wish to confirm your query has been resolved.
We would appreciate the opportunity to add value and assist you in travel related matters. You are welcome to contact us for travel and discounted accommodation quotes and information.
Bookings can be confirmed with a reinstated membership on a month-to-month basis. Cancellation in this regard would occur immediately and no fee would be due in this instance.
All the best for the future.
Kind Regards
The Global Travel Team
We wish to confirm your query has been resolved.
We would appreciate the opportunity to add value and assist you in travel related matters. You are welcome to contact us for travel and discounted accommodation quotes and information.
Bookings can be confirmed with a reinstated membership on a month-to-month basis. Cancellation in this regard would occur immediately and no fee would be due in this instance.
All the best for the future.
Kind Regards
The Global Travel Team