Proffessionals in misleading the consumer.

I cancelled their service in 2016 due to their poor service and bad taste in selecting accommodation. Out of the few times we used them at least 75% of the places they booked us in was disgusting. There was this one booking in Cape Town that was horrifying we did not even wanted to put our luggage on the floor that was how disgusting it was a absolute nightmare. We called them up after a battle with them we were moved to better accommodation by the establishments manager. On another occasion they booked accommodation and flights on Valvet Air I paid for it When the time came for the trip Valvet Sky was grounded an liquidated I had to pay for flights again on another airline. I was told by them they would refund me once they have sorted it out with Valvet Sky. I am still waiting for the refund. Out of the blue 4 years later today 29 Jan 2020 I am told I owe them a cancellation fee they have done nothing to deserve a cancellation fee it is totally outrageous. Typical one of those institutions that want to deliver non existent service for financial gain. My advice to anyone do not sign on they paint a picture they can not deliver.