1 reviews | Active since May 2024
POOR, BAD SERVICE
Poor, Bad, **** ................................ etc. You can only rate something if you receive a service, unfortunately there is no minus score available. We have been trying to let this part of our lives go since 2018 without success. After various cancelation emails, phone calls our membership is still not being cancelled. You are worse than Virgin Active. GTA promise the world but could not provide any better option when requested, not even once. Happy for those that do get better options, happy for you. We have honored our fixed term contract, after being bul**** to sign, paid blood money for nothing. Now you want to keep milking the *** till the powder comes out. The head of department does not even reply or provide feedback. I feel sorry for the staff members that do their work that works for this company, unfortunately I have not reached any of them. We have cancelled our membership via numerous emails but seems that GTA are not letting go. They keep deducting money without authorization and when you stop the debit order because they do not action your cancelation request, they keep adding monthly membership fees to your statement. (I have the proof and emails). There is nothing to discuss or negotiate, JUST CANCEL MY MEBERSHIP AND LET'S PART WAYS, what is so difficult?
We confirm receipt of your post and thank you for bringing the matter to our attention.
We confirm that the Reservations Manager contacted Mrs Nel to discuss the savings offered on 18 July 2018 and previously in that month. The matter of discounts and the Durban Spa was also addressed in 2017 with Mrs. Nel.
We have been attempting to assist you in cancelling your membership. We confirm that our company provided you with the cancellation process in 2018. Our Client Care Executives explained how they arrived at the reasonable cancellation fee, which was also detailed in the membership agreement which you signed and is written in plain understandable English.
The cancellation fee was charged as per the Consumer Protection Act, which states that the supplier may charge a reasonable cancellation fee in consideration of the agreement not enduring the intended term. We confirm the cancellation fee be reasonable due to an extended membership period over and above the Fixed 2 Years.
You did not complete the cancellation process and thus the membership continued.
We have sent a cancellation agreement to you via e-mail today.
Once you return the signed document, the agreement will be cancelled.
Kind Regards
The Global Travel Team
We confirm receipt of your post and thank you for bringing the matter to our attention.
We confirm that the Reservations Manager contacted Mrs Nel to discuss the savings offered on 18 July 2018 and previously in that month. The matter of discounts and the Durban Spa was also addressed in 2017 with Mrs. Nel.
We have been attempting to assist you in cancelling your membership. We confirm that our company provided you with the cancellation process in 2018. Our Client Care Executives explained how they arrived at the reasonable cancellation fee, which was also detailed in the membership agreement which you signed and is written in plain understandable English.
The cancellation fee was charged as per the Consumer Protection Act, which states that the supplier may charge a reasonable cancellation fee in consideration of the agreement not enduring the intended term. We confirm the cancellation fee be reasonable due to an extended membership period over and above the Fixed 2 Years.
You did not complete the cancellation process and thus the membership continued.
We have sent a cancellation agreement to you via e-mail today.
Once you return the signed document, the agreement will be cancelled.
Kind Regards
The Global Travel Team