PN
Presha N
1 reviews | Active since Jan 2015
22 Jun 2022, 12:59
Pathetic is an understatement
If this company could get 0 or negative star rating that would be ideal.
What a annoying and infuriating company.
We cancelled our membership in 2017 after a long rigmarole and headache with these people. In 2017 we finally received confirmation of cancellation from them and they acknowledged receipt of the cancellation fee (which amount they told us was due) and we paid.
5 years later, I receive a “collections” letter via email from them where they now trying to get a further R13k, for what I have no idea. Absolutely disgusting.
We sent them our cancellation confirmation that they sent to us and their response is “we will forward your email to senior management”.
No apology or reply, as yet, from their senior management.
Such a shoddy company.
Helpful (0)
Replies (4)0
Replies (4)
GTASA - Global Travel Alliance SA's replyOfficial
22 Jun 2022, 16:10Dear Sir/Madam
Thank you for bringing your matter to our attention.
We wish to issue our sincerest apologies for the inconveniences caused.
Kindly note that Global Travel Alliance adheres to the procedures Consumer Protection Act 68 of 2008 in its ordinary course of business. We have developed relationships with the National Consumer Commission as a credible sources for industry standards that should be followed. Unfortunately, human errors occur but this does not stop GTA from properly investigating the issue and doing the right thing.
Our company has ensured that no further communication will be sent to you in this regard.
Should you require quotes or travel advice, we welcome hearing from you and the opportunity to guide you.
Kind Regards
The Global Travel Team
Thank you for bringing your matter to our attention.
We wish to issue our sincerest apologies for the inconveniences caused.
Kindly note that Global Travel Alliance adheres to the procedures Consumer Protection Act 68 of 2008 in its ordinary course of business. We have developed relationships with the National Consumer Commission as a credible sources for industry standards that should be followed. Unfortunately, human errors occur but this does not stop GTA from properly investigating the issue and doing the right thing.
Our company has ensured that no further communication will be sent to you in this regard.
Should you require quotes or travel advice, we welcome hearing from you and the opportunity to guide you.
Kind Regards
The Global Travel Team
GTASA - Global Travel Alliance SA's reply22 Jun 2022, 16:10
Official
Dear Sir/Madam
Thank you for bringing your matter to our attention.
We wish to issue our sincerest apologies for the inconveniences caused.
Kindly note that Global Travel Alliance adheres to the procedures Consumer Protection Act 68 of 2008 in its ordinary course of business. We have developed relationships with the National Consumer Commission as a credible sources for industry standards that should be followed. Unfortunately, human errors occur but this does not stop GTA from properly investigating the issue and doing the right thing.
Our company has ensured that no further communication will be sent to you in this regard.
Should you require quotes or travel advice, we welcome hearing from you and the opportunity to guide you.
Kind Regards
The Global Travel Team
Thank you for bringing your matter to our attention.
We wish to issue our sincerest apologies for the inconveniences caused.
Kindly note that Global Travel Alliance adheres to the procedures Consumer Protection Act 68 of 2008 in its ordinary course of business. We have developed relationships with the National Consumer Commission as a credible sources for industry standards that should be followed. Unfortunately, human errors occur but this does not stop GTA from properly investigating the issue and doing the right thing.
Our company has ensured that no further communication will be sent to you in this regard.
Should you require quotes or travel advice, we welcome hearing from you and the opportunity to guide you.
Kind Regards
The Global Travel Team
PN
Presha N's updateReviewer Update
03 Jul 2022, 13:43Presha
“Our company has ensured that no further communication will be sent to you in this regard”.
That’s what part of your comment stated above and yes no communication has been received from GTA since instead you ********ly debited our account with another R2096.13 today????
What the hell for? And after confirming in 2017 that the account was closed. And again received confirmation from your useless collections department on 22 June 2022 that this account is closed.
Do you get a thrill from annoying and frustrating people thinking it is going to improve your shoddy business practice?
We have reported ***** here and will have the authorities investigate this now.
GTA is sickening 🤮
That’s what part of your comment stated above and yes no communication has been received from GTA since instead you ********ly debited our account with another R2096.13 today????
What the hell for? And after confirming in 2017 that the account was closed. And again received confirmation from your useless collections department on 22 June 2022 that this account is closed.
Do you get a thrill from annoying and frustrating people thinking it is going to improve your shoddy business practice?
We have reported ***** here and will have the authorities investigate this now.
GTA is sickening 🤮
PN
Presha N's update03 Jul 2022, 13:43
Reviewer Update
Presha
“Our company has ensured that no further communication will be sent to you in this regard”.
That’s what part of your comment stated above and yes no communication has been received from GTA since instead you ********ly debited our account with another R2096.13 today????
What the hell for? And after confirming in 2017 that the account was closed. And again received confirmation from your useless collections department on 22 June 2022 that this account is closed.
Do you get a thrill from annoying and frustrating people thinking it is going to improve your shoddy business practice?
We have reported ***** here and will have the authorities investigate this now.
GTA is sickening 🤮
That’s what part of your comment stated above and yes no communication has been received from GTA since instead you ********ly debited our account with another R2096.13 today????
What the hell for? And after confirming in 2017 that the account was closed. And again received confirmation from your useless collections department on 22 June 2022 that this account is closed.
Do you get a thrill from annoying and frustrating people thinking it is going to improve your shoddy business practice?
We have reported ***** here and will have the authorities investigate this now.
GTA is sickening 🤮
GTASA - Global Travel Alliance SA's replyOfficial
03 Jul 2022, 18:09Dear Presha N
Kindly note that your account reflects as cancelled.
Our Accounts Department will be in contact with you to confirm the way forward regarding the deduction as claimed.
We assure you that should the amount be due to you, it will be refunded to you with no waiting period.
Thank you for bringing the above to our attention. Please await the above confirmation via email or please do not hesitate to contact our client care department who will provide you the feedback.
We look forward to assisting in resolving the above and sincerely apologize for this inconvenience.
Kind Regards
The GTA Team
Kindly note that your account reflects as cancelled.
Our Accounts Department will be in contact with you to confirm the way forward regarding the deduction as claimed.
We assure you that should the amount be due to you, it will be refunded to you with no waiting period.
Thank you for bringing the above to our attention. Please await the above confirmation via email or please do not hesitate to contact our client care department who will provide you the feedback.
We look forward to assisting in resolving the above and sincerely apologize for this inconvenience.
Kind Regards
The GTA Team
GTASA - Global Travel Alliance SA's reply03 Jul 2022, 18:09
Official
Dear Presha N
Kindly note that your account reflects as cancelled.
Our Accounts Department will be in contact with you to confirm the way forward regarding the deduction as claimed.
We assure you that should the amount be due to you, it will be refunded to you with no waiting period.
Thank you for bringing the above to our attention. Please await the above confirmation via email or please do not hesitate to contact our client care department who will provide you the feedback.
We look forward to assisting in resolving the above and sincerely apologize for this inconvenience.
Kind Regards
The GTA Team
Kindly note that your account reflects as cancelled.
Our Accounts Department will be in contact with you to confirm the way forward regarding the deduction as claimed.
We assure you that should the amount be due to you, it will be refunded to you with no waiting period.
Thank you for bringing the above to our attention. Please await the above confirmation via email or please do not hesitate to contact our client care department who will provide you the feedback.
We look forward to assisting in resolving the above and sincerely apologize for this inconvenience.
Kind Regards
The GTA Team
PN
Presha N's updateReviewer Update
03 Jul 2022, 19:45The inconvenience and stress GTA is causing at this stage is far beyond your apologies.
Let me provide some insight:
My father who is above 70 years of age and a pensioner and who had a membership with GTA unfortunately, was at the store making a purchase. Knowing he has funds in his account he was using his card for payment of his purchases.
His card was however declining due to “insufficient funds”. He had to leave his essentials behind and might I add he is an insulin dependent diabetic patient.
Notwithstanding he had to leave everything behind to go to the ATM to draw a statement to see what’s is the issue.
Only to discover GTA decided to ********ly debit an amount of R2096.13 from his account after we have closed this account and confirmed cancellation now more than once.
So tell me how is GTA going to compensate for inter alia, the embarrassment, unnecessary inconvenience, frustration, stress caused?
Do you think your generic apologies will suffice?
This is unacceptable.
Let me provide some insight:
My father who is above 70 years of age and a pensioner and who had a membership with GTA unfortunately, was at the store making a purchase. Knowing he has funds in his account he was using his card for payment of his purchases.
His card was however declining due to “insufficient funds”. He had to leave his essentials behind and might I add he is an insulin dependent diabetic patient.
Notwithstanding he had to leave everything behind to go to the ATM to draw a statement to see what’s is the issue.
Only to discover GTA decided to ********ly debit an amount of R2096.13 from his account after we have closed this account and confirmed cancellation now more than once.
So tell me how is GTA going to compensate for inter alia, the embarrassment, unnecessary inconvenience, frustration, stress caused?
Do you think your generic apologies will suffice?
This is unacceptable.
PN
Presha N's update03 Jul 2022, 19:45
Reviewer Update
The inconvenience and stress GTA is causing at this stage is far beyond your apologies.
Let me provide some insight:
My father who is above 70 years of age and a pensioner and who had a membership with GTA unfortunately, was at the store making a purchase. Knowing he has funds in his account he was using his card for payment of his purchases.
His card was however declining due to “insufficient funds”. He had to leave his essentials behind and might I add he is an insulin dependent diabetic patient.
Notwithstanding he had to leave everything behind to go to the ATM to draw a statement to see what’s is the issue.
Only to discover GTA decided to ********ly debit an amount of R2096.13 from his account after we have closed this account and confirmed cancellation now more than once.
So tell me how is GTA going to compensate for inter alia, the embarrassment, unnecessary inconvenience, frustration, stress caused?
Do you think your generic apologies will suffice?
This is unacceptable.
Let me provide some insight:
My father who is above 70 years of age and a pensioner and who had a membership with GTA unfortunately, was at the store making a purchase. Knowing he has funds in his account he was using his card for payment of his purchases.
His card was however declining due to “insufficient funds”. He had to leave his essentials behind and might I add he is an insulin dependent diabetic patient.
Notwithstanding he had to leave everything behind to go to the ATM to draw a statement to see what’s is the issue.
Only to discover GTA decided to ********ly debit an amount of R2096.13 from his account after we have closed this account and confirmed cancellation now more than once.
So tell me how is GTA going to compensate for inter alia, the embarrassment, unnecessary inconvenience, frustration, stress caused?
Do you think your generic apologies will suffice?
This is unacceptable.