LG
Leon G
1 reviews | Active since Aug 2022
26 Nov 2023, 07:43
Namibians can never cancel service - is this fair?
Before you sign-up in Namibia, make sure you fully understand that you can never ever stop or cancel the subscription. In RSA you can, because consumers are protected by law, but not in Namibia. Would like GTA to respond to this please.
Helpful (0)
Replies (1)0
Replies (1)
GTASA - Global Travel Alliance SA's replyOfficial
19 Dec 2023, 21:22Dear Leon G
Thank you for contacting Global Travel Alliance. We acknowledge the matter brought to our attention.
We confirm that Namibian citizens have different recourses in the event they request to cancel the membership agreement. Global Travel Alliance has alternatives which our Namibian members can make use of.
Some of the solutions which GTA provides to Namibian members as an alternative to cancellation carry the same cost that a South African citizen would pay to cancel a consumer contract.
We assure you that our company aims to provide you with the best options available.
A consultant will be in contact with you to resolve the matter.
Kind Regards
Global Travel Team
Thank you for contacting Global Travel Alliance. We acknowledge the matter brought to our attention.
We confirm that Namibian citizens have different recourses in the event they request to cancel the membership agreement. Global Travel Alliance has alternatives which our Namibian members can make use of.
Some of the solutions which GTA provides to Namibian members as an alternative to cancellation carry the same cost that a South African citizen would pay to cancel a consumer contract.
We assure you that our company aims to provide you with the best options available.
A consultant will be in contact with you to resolve the matter.
Kind Regards
Global Travel Team
GTASA - Global Travel Alliance SA's reply19 Dec 2023, 21:22
Official
Dear Leon G
Thank you for contacting Global Travel Alliance. We acknowledge the matter brought to our attention.
We confirm that Namibian citizens have different recourses in the event they request to cancel the membership agreement. Global Travel Alliance has alternatives which our Namibian members can make use of.
Some of the solutions which GTA provides to Namibian members as an alternative to cancellation carry the same cost that a South African citizen would pay to cancel a consumer contract.
We assure you that our company aims to provide you with the best options available.
A consultant will be in contact with you to resolve the matter.
Kind Regards
Global Travel Team
Thank you for contacting Global Travel Alliance. We acknowledge the matter brought to our attention.
We confirm that Namibian citizens have different recourses in the event they request to cancel the membership agreement. Global Travel Alliance has alternatives which our Namibian members can make use of.
Some of the solutions which GTA provides to Namibian members as an alternative to cancellation carry the same cost that a South African citizen would pay to cancel a consumer contract.
We assure you that our company aims to provide you with the best options available.
A consultant will be in contact with you to resolve the matter.
Kind Regards
Global Travel Team