GJvM
Gerrit J van Maarleveld
1 reviews | Active since Feb 2018
09 Aug 2021, 19:52
Irregular debit order deduction
GTASA more than 8 years ago sold us a holiday package which was not what we were told or expected In 2016 we cancelled the agreement and requested that the debit order must be cancelled which was not done Our bank returned the debit order unpaid to GTASA in August 2019 This year our bank account was again debited in August 2021 What surprises me is that a debit order can only be cancelled from one side if not done the debit order can carry on indefinite Contacting them is impossible since we are presently residing outside South Africa I am using this forum as a last resort Thank you
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Replies (5)0
Replies (5)
GTASA - Global Travel Alliance SA's replyOfficial
10 Aug 2021, 10:48Dear Gerrit j V
We received your request to cancel the agreement.
Please note that our Client Care Agents were in contact with you to finalize your request to cancel, however, we have not had a response and were unable to fulfill your request.
One of our Client Care Agents will contact you once again in this regard.
Please ensure to complete the cancellation process.
We look forward to assisting you.
Kind Regards
Global Travel Alliance
We received your request to cancel the agreement.
Please note that our Client Care Agents were in contact with you to finalize your request to cancel, however, we have not had a response and were unable to fulfill your request.
One of our Client Care Agents will contact you once again in this regard.
Please ensure to complete the cancellation process.
We look forward to assisting you.
Kind Regards
Global Travel Alliance
GTASA - Global Travel Alliance SA's reply10 Aug 2021, 10:48
Official
Dear Gerrit j V
We received your request to cancel the agreement.
Please note that our Client Care Agents were in contact with you to finalize your request to cancel, however, we have not had a response and were unable to fulfill your request.
One of our Client Care Agents will contact you once again in this regard.
Please ensure to complete the cancellation process.
We look forward to assisting you.
Kind Regards
Global Travel Alliance
We received your request to cancel the agreement.
Please note that our Client Care Agents were in contact with you to finalize your request to cancel, however, we have not had a response and were unable to fulfill your request.
One of our Client Care Agents will contact you once again in this regard.
Please ensure to complete the cancellation process.
We look forward to assisting you.
Kind Regards
Global Travel Alliance
GJvM
Gerrit J van Maarleveld's updateReviewer Update
10 Aug 2021, 15:42This process of cancellation started more than 5 years I spoke many times over the phone Their Idea of cancellation is to pay a lump sum which I was not prepared for especially if you do not make use of the services as well as the fact that when the scheme was offered to us all the facts of the scheme was not made known to us
Since 2016 we have heard nothing and no and the more that 5 years have passed I assumed that the contract was cancelled only to be surprised when the debit order was taken off
Reading through the complaints on this forum I am not the only one with the problem
Since 2016 we have heard nothing and no and the more that 5 years have passed I assumed that the contract was cancelled only to be surprised when the debit order was taken off
Reading through the complaints on this forum I am not the only one with the problem
GJvM
Gerrit J van Maarleveld's update10 Aug 2021, 15:42
Reviewer Update
This process of cancellation started more than 5 years I spoke many times over the phone Their Idea of cancellation is to pay a lump sum which I was not prepared for especially if you do not make use of the services as well as the fact that when the scheme was offered to us all the facts of the scheme was not made known to us
Since 2016 we have heard nothing and no and the more that 5 years have passed I assumed that the contract was cancelled only to be surprised when the debit order was taken off
Reading through the complaints on this forum I am not the only one with the problem
Since 2016 we have heard nothing and no and the more that 5 years have passed I assumed that the contract was cancelled only to be surprised when the debit order was taken off
Reading through the complaints on this forum I am not the only one with the problem
GTASA - Global Travel Alliance SA's replyOfficial
11 Aug 2021, 09:04Dear Gerrit j V
Thank you for the information. We note the history of the matter.
Please engage with our Client Care Agents until the cancellation is finalized.
We look forward to assisting you towards a satisfactory outcome.
Kind Regards
Global Travel Alliance
Thank you for the information. We note the history of the matter.
Please engage with our Client Care Agents until the cancellation is finalized.
We look forward to assisting you towards a satisfactory outcome.
Kind Regards
Global Travel Alliance
GTASA - Global Travel Alliance SA's reply11 Aug 2021, 09:04
Official
Dear Gerrit j V
Thank you for the information. We note the history of the matter.
Please engage with our Client Care Agents until the cancellation is finalized.
We look forward to assisting you towards a satisfactory outcome.
Kind Regards
Global Travel Alliance
Thank you for the information. We note the history of the matter.
Please engage with our Client Care Agents until the cancellation is finalized.
We look forward to assisting you towards a satisfactory outcome.
Kind Regards
Global Travel Alliance
GJvM
Gerrit J van Maarleveld's updateReviewer Update
01 Sept 2021, 15:19Please Note That your offer of the cancellation fee is not acceptable especially in light of the fact that the service you sold was done under false pretenses and the fact that we have had this discussion more than 5 years ago as well as the fact that we have had no correspondence from you accept the money to take of the account The two thousand you took off with out even sending a statement or anything proofs my point. I am considering taking this to the financial ombudsman and the consumer council
GJvM
Gerrit J van Maarleveld's update01 Sept 2021, 15:19
Reviewer Update
Please Note That your offer of the cancellation fee is not acceptable especially in light of the fact that the service you sold was done under false pretenses and the fact that we have had this discussion more than 5 years ago as well as the fact that we have had no correspondence from you accept the money to take of the account The two thousand you took off with out even sending a statement or anything proofs my point. I am considering taking this to the financial ombudsman and the consumer council
GTASA - Global Travel Alliance SA's replyOfficial
30 Sept 2021, 11:06Dear Gerrit j V
We are apologize for the delay in reverting to you.
We assure you of our desire to resolve your cancellation reasonably and to the satisfaction of both parties.
Our company takes note of your previous cancellation request, to which we have responded but have not received a reply. We are investigating further and will provide you with an alternative cancellation offer via email (as we may have to forward a document for signature).
Kindly note that statements are sent to our members annually before their annual affiliation fee is due to be paid. We shall return with feedback on why you may not have received this statement upon investigation.
We trust you will satisfied with the outcome once our agents get back to you.
Kind Regards
Global Travel Alliance
We are apologize for the delay in reverting to you.
We assure you of our desire to resolve your cancellation reasonably and to the satisfaction of both parties.
Our company takes note of your previous cancellation request, to which we have responded but have not received a reply. We are investigating further and will provide you with an alternative cancellation offer via email (as we may have to forward a document for signature).
Kindly note that statements are sent to our members annually before their annual affiliation fee is due to be paid. We shall return with feedback on why you may not have received this statement upon investigation.
We trust you will satisfied with the outcome once our agents get back to you.
Kind Regards
Global Travel Alliance
GTASA - Global Travel Alliance SA's reply30 Sept 2021, 11:06
Official
Dear Gerrit j V
We are apologize for the delay in reverting to you.
We assure you of our desire to resolve your cancellation reasonably and to the satisfaction of both parties.
Our company takes note of your previous cancellation request, to which we have responded but have not received a reply. We are investigating further and will provide you with an alternative cancellation offer via email (as we may have to forward a document for signature).
Kindly note that statements are sent to our members annually before their annual affiliation fee is due to be paid. We shall return with feedback on why you may not have received this statement upon investigation.
We trust you will satisfied with the outcome once our agents get back to you.
Kind Regards
Global Travel Alliance
We are apologize for the delay in reverting to you.
We assure you of our desire to resolve your cancellation reasonably and to the satisfaction of both parties.
Our company takes note of your previous cancellation request, to which we have responded but have not received a reply. We are investigating further and will provide you with an alternative cancellation offer via email (as we may have to forward a document for signature).
Kindly note that statements are sent to our members annually before their annual affiliation fee is due to be paid. We shall return with feedback on why you may not have received this statement upon investigation.
We trust you will satisfied with the outcome once our agents get back to you.
Kind Regards
Global Travel Alliance