DB
Deirdre B
1 reviews | Active since Mar 2023
03 Mar 2023, 20:32
GTASA - not what it seems to be
Please, for your own well-being, try to avoid using Global Travel Alliance SA. I was stupid enough to join them in 2005, lured by the promise of cheap travel to exotic destinations. 10 years later I asked to have my membership cancelled. I paid money to the company (I do not know whether it went to the company or was "kept" by one of the employees) and since then GTASA has deducted money from my bank account twice. Recently they have issued me with a letter threatening legal action, when all I wanted was to terminate my membership. This has been a very costly lesson.
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GTASA - Global Travel Alliance SA's replyOfficial
04 Mar 2023, 18:40Dear Deirdre B,
Thank you for bringing your complaint to our attention.
We save our members money via our various discounted accommodation options worldwide.
We process cancellations in terms of the Consumer Protection Act. Please note that a client care consultant will be contact with you shortly during business hours to confirm whether this process has been completed and how we can assist to resolve it. We assure you of our commitment to ensure a satisfactory outcome.
We sincerely apologize for any inconveniences and look forward to assisting in resolving your query.
Kind Regards
The Global Travel Team
Thank you for bringing your complaint to our attention.
We save our members money via our various discounted accommodation options worldwide.
We process cancellations in terms of the Consumer Protection Act. Please note that a client care consultant will be contact with you shortly during business hours to confirm whether this process has been completed and how we can assist to resolve it. We assure you of our commitment to ensure a satisfactory outcome.
We sincerely apologize for any inconveniences and look forward to assisting in resolving your query.
Kind Regards
The Global Travel Team
GTASA - Global Travel Alliance SA's reply04 Mar 2023, 18:40
Official
Dear Deirdre B,
Thank you for bringing your complaint to our attention.
We save our members money via our various discounted accommodation options worldwide.
We process cancellations in terms of the Consumer Protection Act. Please note that a client care consultant will be contact with you shortly during business hours to confirm whether this process has been completed and how we can assist to resolve it. We assure you of our commitment to ensure a satisfactory outcome.
We sincerely apologize for any inconveniences and look forward to assisting in resolving your query.
Kind Regards
The Global Travel Team
Thank you for bringing your complaint to our attention.
We save our members money via our various discounted accommodation options worldwide.
We process cancellations in terms of the Consumer Protection Act. Please note that a client care consultant will be contact with you shortly during business hours to confirm whether this process has been completed and how we can assist to resolve it. We assure you of our commitment to ensure a satisfactory outcome.
We sincerely apologize for any inconveniences and look forward to assisting in resolving your query.
Kind Regards
The Global Travel Team