MH
Mr H

1 reviews | Active since Feb 2017

15 Feb 2017, 13:47

Good service

<p>I have often heard it said that you do not remember people by what they say or do but rather by how they made you feel, and i can categorically state that everytime i have dealt with various people at GTASA i have come away feeling good! I have found them to be friendly , efficient and helpful - going the "extra mile" in an effort to satisfy my requirements. </p> <p>One particular example that springs to mind was when we required accommodation in a particular part of the South Coast of KwaZulu- Natal, at short notice, over the Christmas period. I first approached the "other" company where the lady i spoke to simply laughed and said "You've got no chance" - and that was it! I then approached GTASA who listened to my request and promised to do their best. Within hours I received an email from them apologizing for not being able to meet my exact requirements but including a list of several venues in the general vicinity of my desired accommodation. The difference in attitude was striking.</p> <p>I simply wish to thank the staff members of GTASA who have assisted me in the past and applaud them for their proffessional and courteous service. </p>

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Replies (1)
GTASA - Global Travel Alliance SA
GTASA - Global Travel Alliance SA's reply15 Feb 2017, 14:01
Official

Dear Mr Hall

Thank you so much for your positive and inspiring message.

Know that your words means a lot and will indeed motivate us to provide even better service.

We believe in Service Par Excellence and are constantly striving to up our game and stay one step ahead of the best.

On behalf of the staff of GTASA and GTANAM, Thank You!

The CCS Team