PK
Patsy K

1 reviews | Active since Jun 2019

14 Jan 2026, 15:13

GLOBAL TRAVEL FRIENDLY SERVICE - NOT!!!!

Been one of those unfortunate sucker members since 2017 and been paying diligently every single year. (according to my statements). While busy with my banking app I see this huge deduction go off for EZT travel and I'm thinking ****! I know I didn't book or make any travel arrangements and I cancelled the "unauthorized" payment with immediate effect. A day or two later I receive these threatening emails because my account is in arrears and I will be handed over to a lawyer. I phoned the gentleman sending the pleasant mails, Renaldo Adams, and explained to him what happened and that I will pay the "arrears" and sort out the debit order as soon as I can get to my bank. (We live on a farm). He totally understood and then a few days later came the next threating email from him accusing me of placing GTA travel in ill repute by claiming they have no right to debit my account. Now I have never used this account and the free accommodation we received when we joined was so ****py we hardly slept that evening, yet we continued paying without complaining. I could not even remember why we joined and had to ask Renaldo to send me a list of benefits. Well Renaldo, your pleasant emails have most certainly succeeded in leaving a very BITTER taste in my mouth. I sincerely apologize for not realizing that EZT travel is in fact GTASA!!!

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Replies (1)
GTASA - Global Travel Alliance SA
GTASA - Global Travel Alliance SA's reply06 Feb 2026, 17:34
Official
Good day Patsy K,

Thank you for sharing your experience. We sincerely regret that our communication caused you to feel threatened. This is certainly not the standard of interaction we strive to provide to any client.

We recognize and appreciate your good faith action in stopping the debit order following a recent incident of ***** and we understand your initial confusion regarding EZT Travel (Pty) Ltd and its association with Global Travel Alliance SA. Please be advised that GTASA is the trading name of the company, as clearly outlined in our terms and conditions and displayed on the GTA website.

Kindly note that one of our consultants will contact you to address this matter and your email correspondence so it can be resolved properly.

Should you wish, you are also welcome to request escalation to management for further assistance and we will gladly ensure that your concerns are attended to.

We appreciate the opportunity to address the matter with you and will post updates regarding a satisfactory outcome once our agent has made contact.  

Kind Regards
The Global Travel Team