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gelliesj G

1 reviews | Active since Sept 2016

14 Sept 2016, 08:17

GTASA - Global Travel Alliance SA

<p>Frustrated, on the 24 of August I wrote an email about the lack of service at Global Travel Alliance SA. I did receive a voice mail to call them back???? After another week I took it upon myself to phone them once again. Spoke to a lady who promised &nbsp;to phone back within the next two days. That call was on the 1st of September- still nothing!! My advice: save money. &nbsp;Stay away from Global Travel Alliance &nbsp;and be your own travel agent. Poor cumstomer service.&nbsp;</p>

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Replies (2)
GTASA - Global Travel Alliance SA
GTASA - Global Travel Alliance SA's reply16 Sept 2016, 15:23
Official

Dear Mr Geldenhuys

Your Post detailed above has noted.

We are understandably concerned that you are feeling frustrated, and will be doing a full investigation and will report to you as soon as we ascertained all the facts.

We thank you for your patience herein.

NB. We have just been advised by one of our Senior staff members, that trying to reach you have not been successful.

The CCS Team.

GTASA - Global Travel Alliance SA
GTASA - Global Travel Alliance SA's reply28 Sept 2016, 10:39
Official

GTANAM is indeed very happy to advise that this matter was resolved satisfactorily as indicated from communication received from member, Mr Geldenhuys himself.

"Goeiedag Vicki-Ann

Baie dankie vir al jou moeite. Ek is bly dat die probleem opgelos kon word. Die rede vir my skrywe was dat ek weet daar nog 'n lang pad saam met Global Travel gestap moet word. Ek gaan verseker van jou aanbod gebruik maak om jou persoonlik te ****ak vir enige toekomstige besprekings.

Ek is dankbaar om te weet my vakansieplanne is in goeie hande.

Weereens my opregte dank

Jacques Geldenhuys "

Thank you Mr Geldenhuys, your possitive comments is encouraging . It is possitive comments like yours that motivates us to enhance to take our service standard to yet another level.

From : The CCS Nam Team