RC
Rashaad C
1 reviews | Active since Jul 2022
03 Jul 2022, 18:22
Be weary of dealing with this company.
Membership no. GTA563545SA Be very weary of joining this scheme.
In the 12 years that I was a member they were never able to beat prices that I could get myself dealing directly with the hotels.
After I paid my last membership fee, I wrote numerous emails informing them that I do not want to be part of this scheme in any way, I did not want to renew membership, or remain on a month to month option.
Yet they still debited my acc on 3 July 2022 for R2263. I have all the correspondence regarding my intention for termination, that they just ignored.
Return my money immediately.
Helpful (0)
Replies (3)0
Replies (3)
GTASA - Global Travel Alliance SA's replyOfficial
04 Jul 2022, 08:26Deae Rashaad C
Thank you for bringing your issue to our attention.
Our ccompany processes cancellations in terms of the Consumer Protection Act, which provides the client with the right to cancel and provides the supplier with the right to charge a reasonable cancellation fee. This is due to the agreement ending prematurely.
A Client Care Consultant shall closely investigate the issue and provide you with confirmation herein.
We sincerely apologize for the inconveniences caused and look forward to assisting you.
Kind Regards
The Global Travel Team
Thank you for bringing your issue to our attention.
Our ccompany processes cancellations in terms of the Consumer Protection Act, which provides the client with the right to cancel and provides the supplier with the right to charge a reasonable cancellation fee. This is due to the agreement ending prematurely.
A Client Care Consultant shall closely investigate the issue and provide you with confirmation herein.
We sincerely apologize for the inconveniences caused and look forward to assisting you.
Kind Regards
The Global Travel Team
GTASA - Global Travel Alliance SA's reply04 Jul 2022, 08:26
Official
Deae Rashaad C
Thank you for bringing your issue to our attention.
Our ccompany processes cancellations in terms of the Consumer Protection Act, which provides the client with the right to cancel and provides the supplier with the right to charge a reasonable cancellation fee. This is due to the agreement ending prematurely.
A Client Care Consultant shall closely investigate the issue and provide you with confirmation herein.
We sincerely apologize for the inconveniences caused and look forward to assisting you.
Kind Regards
The Global Travel Team
Thank you for bringing your issue to our attention.
Our ccompany processes cancellations in terms of the Consumer Protection Act, which provides the client with the right to cancel and provides the supplier with the right to charge a reasonable cancellation fee. This is due to the agreement ending prematurely.
A Client Care Consultant shall closely investigate the issue and provide you with confirmation herein.
We sincerely apologize for the inconveniences caused and look forward to assisting you.
Kind Regards
The Global Travel Team
RC
Rashaad C's updateReviewer Update
21 Oct 2022, 11:19So nobody from GTASA contacted me as per the response above, I had to contact them myself to get this sorted.
Firstly, they claim that they do not have the ability to give me a refund after they *****ently debited my account after my contract had expired (seems like doing an online EFT is a higher grade ability that they do not possess.)
I had to personally contact my bank to get the debit reversed.
And apparently giving them notice that you do not wish to continue to be a member after your contract has ended is not enough.
Ending the membership apparently lies solely in the hands of their executives, and you cannot cancel membership until one of their senior executives approves.
Long story short, I had to sign a letter (twice) indemnifying them before my cancellation could be terminated.
I have all the email correspondence from GTASA with regards to the above, and if anybody ever wants to start a lawsuit against GTASA in the future, I will gladly offer my experience and correspondence with them as evidence.
I paid "School fees" to learn the lesson that this is not a company that is ethical or honours any contractual obligations.
Hopefully this can save members of the public from having to learn the same expensive lesson.
Firstly, they claim that they do not have the ability to give me a refund after they *****ently debited my account after my contract had expired (seems like doing an online EFT is a higher grade ability that they do not possess.)
I had to personally contact my bank to get the debit reversed.
And apparently giving them notice that you do not wish to continue to be a member after your contract has ended is not enough.
Ending the membership apparently lies solely in the hands of their executives, and you cannot cancel membership until one of their senior executives approves.
Long story short, I had to sign a letter (twice) indemnifying them before my cancellation could be terminated.
I have all the email correspondence from GTASA with regards to the above, and if anybody ever wants to start a lawsuit against GTASA in the future, I will gladly offer my experience and correspondence with them as evidence.
I paid "School fees" to learn the lesson that this is not a company that is ethical or honours any contractual obligations.
Hopefully this can save members of the public from having to learn the same expensive lesson.
RC
Rashaad C's update21 Oct 2022, 11:19
Reviewer Update
So nobody from GTASA contacted me as per the response above, I had to contact them myself to get this sorted.
Firstly, they claim that they do not have the ability to give me a refund after they *****ently debited my account after my contract had expired (seems like doing an online EFT is a higher grade ability that they do not possess.)
I had to personally contact my bank to get the debit reversed.
And apparently giving them notice that you do not wish to continue to be a member after your contract has ended is not enough.
Ending the membership apparently lies solely in the hands of their executives, and you cannot cancel membership until one of their senior executives approves.
Long story short, I had to sign a letter (twice) indemnifying them before my cancellation could be terminated.
I have all the email correspondence from GTASA with regards to the above, and if anybody ever wants to start a lawsuit against GTASA in the future, I will gladly offer my experience and correspondence with them as evidence.
I paid "School fees" to learn the lesson that this is not a company that is ethical or honours any contractual obligations.
Hopefully this can save members of the public from having to learn the same expensive lesson.
Firstly, they claim that they do not have the ability to give me a refund after they *****ently debited my account after my contract had expired (seems like doing an online EFT is a higher grade ability that they do not possess.)
I had to personally contact my bank to get the debit reversed.
And apparently giving them notice that you do not wish to continue to be a member after your contract has ended is not enough.
Ending the membership apparently lies solely in the hands of their executives, and you cannot cancel membership until one of their senior executives approves.
Long story short, I had to sign a letter (twice) indemnifying them before my cancellation could be terminated.
I have all the email correspondence from GTASA with regards to the above, and if anybody ever wants to start a lawsuit against GTASA in the future, I will gladly offer my experience and correspondence with them as evidence.
I paid "School fees" to learn the lesson that this is not a company that is ethical or honours any contractual obligations.
Hopefully this can save members of the public from having to learn the same expensive lesson.
GTASA - Global Travel Alliance SA's replyOfficial
25 Oct 2022, 13:48Dear Sir
We thank you for contacting our company on 6 July 2022 via email.
We confirm that our consultant advised you to reverse the amount at your bank, as a consumer may dispute or reverse an amount via their banking app or internet banking.
We confirm that your membership had been cancelled, and apologize that you had to sign two letters - in this regard our consultant apologized for sending you a document with an error on it.
Thank you for assisting in resolving this matter. We sincerely apologize for the inconvenience caused, and assure you that your membership is fully and finally cancelled.
Kind Regards
The Global Travel Team
We thank you for contacting our company on 6 July 2022 via email.
We confirm that our consultant advised you to reverse the amount at your bank, as a consumer may dispute or reverse an amount via their banking app or internet banking.
We confirm that your membership had been cancelled, and apologize that you had to sign two letters - in this regard our consultant apologized for sending you a document with an error on it.
Thank you for assisting in resolving this matter. We sincerely apologize for the inconvenience caused, and assure you that your membership is fully and finally cancelled.
Kind Regards
The Global Travel Team
GTASA - Global Travel Alliance SA's reply25 Oct 2022, 13:48
Official
Dear Sir
We thank you for contacting our company on 6 July 2022 via email.
We confirm that our consultant advised you to reverse the amount at your bank, as a consumer may dispute or reverse an amount via their banking app or internet banking.
We confirm that your membership had been cancelled, and apologize that you had to sign two letters - in this regard our consultant apologized for sending you a document with an error on it.
Thank you for assisting in resolving this matter. We sincerely apologize for the inconvenience caused, and assure you that your membership is fully and finally cancelled.
Kind Regards
The Global Travel Team
We thank you for contacting our company on 6 July 2022 via email.
We confirm that our consultant advised you to reverse the amount at your bank, as a consumer may dispute or reverse an amount via their banking app or internet banking.
We confirm that your membership had been cancelled, and apologize that you had to sign two letters - in this regard our consultant apologized for sending you a document with an error on it.
Thank you for assisting in resolving this matter. We sincerely apologize for the inconvenience caused, and assure you that your membership is fully and finally cancelled.
Kind Regards
The Global Travel Team