AN
Arthur N
1 reviews | Active since Jul 2014
12 Apr 2026, 11:19
Unauthorized Policy and Debit Order
I am writing to formally raise a complaint regarding a income protector policy that appears to have been opened in my name without my knowledge or consent.
I was surprised to receive a “Welcome On Board” email from your Group R US on the 12 April 2026 at 10h29, despite the fact that I have never communicated with any of your consultants nor agreed to take out any insurance policy with you.
Furthermore, I have received a notification from my bank indicating that a new debit order mandate has been registered against my account in favor of your company. I did not authorize this mandate.
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Groups R Us Insurance Partners's replyOfficial
12 Apr 2026, 13:19Thank you for bringing your concerns to our attention.
The policy you are referring to is an optional add-on that is presented during the loan application process with one of our partner providers. This cover is not app**** automatically — it is only activated where the option is actively selected and the mandate is accepted as part of the application journey.
As the application is completed on the partner platform (in this case, in association with your loan application with Company X), the selection of this option and acceptance of the mandate would have taken place during that process. We understand that this may not always be immediately apparent, particularly where the loan is app**** for through a third party.
If the loan application was cancelled, or if the selection was made in error, we are more than happy to review the matter and assist in resolving it.
For privacy and security reasons, we are unable to discuss personal details on a public platform. Should you wish for us to investigate and confirm the status of your policy, please contact us directly at *** or ***, and we will gladly assist.
We appreciate the opportunity to respond and would like to resolve this matter for you.
Groups R Us Insurance Partners's reply12 Apr 2026, 13:19
Official
Thank you for bringing your concerns to our attention.
The policy you are referring to is an optional add-on that is presented during the loan application process with one of our partner providers. This cover is not app**** automatically — it is only activated where the option is actively selected and the mandate is accepted as part of the application journey.
As the application is completed on the partner platform (in this case, in association with your loan application with Company X), the selection of this option and acceptance of the mandate would have taken place during that process. We understand that this may not always be immediately apparent, particularly where the loan is app**** for through a third party.
If the loan application was cancelled, or if the selection was made in error, we are more than happy to review the matter and assist in resolving it.
For privacy and security reasons, we are unable to discuss personal details on a public platform. Should you wish for us to investigate and confirm the status of your policy, please contact us directly at *** or ***, and we will gladly assist.
We appreciate the opportunity to respond and would like to resolve this matter for you.