Based on recent customer reviews, Groups R Us Insurance Partners is described overwhelmingly negatively, with complaints centred on income protector and credit life policies and DebiCheck mandates appearing on bank accounts without knowledge or consent, often linked to third party loan applications. Customers report deductions of R98 to R269, unanswered calls to the IVR based call centre, ignored cancellation emails and unresolved refund requests. Claims submitted after retrenchment reportedly go unacknowledged beyond the promised 48 hours. Some note an agent tried to assist and emails were acknowledged, but escalations to banks, the FSCA and ombud are common.
Replied to 97% of negative reviews
Reply time on negative reviews: 1574h 21m
TrustIndex
2.2
Ranking
#18
in Brokers
Reply Time
1574h 21m
NPS Score
-100
Recommended: Unlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 1574h 21m
Nov '25 - Oct '26
Frequently Asked Questions About Groups R Us Insurance Partners
What do customers say about Groups R Us Insurance Partners?
Based on recent customer reviews, Groups R Us Insurance Partners is described overwhelmingly negatively, with complaints centred on income protector and credit life policies and DebiCheck mandates appearing on bank accounts without knowledge or consent, often linked to third party loan applications. Customers report deductions of R98 to R269, unanswered calls to the IVR based call centre, ignored cancellation emails and unresolved refund requests. Claims submitted after retrenchment reportedly go unacknowledged beyond the promised 48 hours. Some note an agent tried to assist and emails were acknowledged, but escalations to banks, the FSCA and ombud are common.
Is Groups R Us Insurance Partners trustworthy?
Groups R Us Insurance Partners has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 31 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 1574 hours 21 min. How is the TrustIndex calculated? →
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2022
Unauthorised debit order!!!!
I have just received a message that there has been a debit order that was authorised on my bank account. I did not authorise this debit order and I see on the reviews that this is how you operate, stop robbing people of their hard-earned money. Remove this debit order.
1 reviews | Active since Aug 2022
Unauthorised debit order!!!!
I have just received a message that there has been a debit order that was authorised on my bank account. I did not authorise this debit order and I see on the reviews that this is how you operate, stop robbing people of their hard-earned money. Remove this debit order.
1 reviews | Active since Apr 2019
******** policies opened in our names
I am writing to urgently request the cancellation of an Income Protection Policy opened under my name, reference number ***. I do not know how this policy was opened, and I did not authorize the policy or provide authorization for any mandate or debit order associated with it. I therefore request that you investigate this matter urgently and cancel the policy with immediate effect. Please also provide me with written confirmation that the policy and any associated mandate have been cancelled and confirm whether any premiums have been deducted or are scheduled to be deducted from my account. I have attempted to contact your call center on several occasions without success. If this matter is not resolved urgently, I will have no alternative but to escalate my complaint to the relevant ombud. I expect your urgent attention and written feedback regarding this matter.
1 reviews | Active since Apr 2019
******** policies opened in our names
I am writing to urgently request the cancellation of an Income Protection Policy opened under my name, reference number ***. I do not know how this policy was opened, and I did not authorize the policy or provide authorization for any mandate or debit order associated with it. I therefore request that you investigate this matter urgently and cancel the policy with immediate effect. Please also provide me with written confirmation that the policy and any associated mandate have been cancelled and confirm whether any premiums have been deducted or are scheduled to be deducted from my account. I have attempted to contact your call center on several occasions without success. If this matter is not resolved urgently, I will have no alternative but to escalate my complaint to the relevant ombud. I expect your urgent attention and written feedback regarding this matter.
1 reviews | Active since Sept 2020
Unauthorised Debit Orders
I am extremely disappointed with my experience with Groups Are Us / INCPROTECT. I noticed that three debit orders of R269.00 each were processed against my bank account in June, July and August under mandate reference ML***. This amounts to a total of R807.00. I do not recall taking out any policy with this company, nor do I recall authorising this debit order mandate. I therefore dispute these deductions and consider them unauthorised. I have requested that the mandate be cancelled immediately, that the R807.00 already deducted be refunded, and that I receive written confirmation that no further debit orders will be processed. I have also requested proof of the policy and the authorisation allegedly provided by me. This experience has been extremely concerning, particularly because money has been deducted from my bank account for a service/policy that I do not recall authorising. I would like Groups Are Us / INCPROTECT to: Cancel the debit order mandate immediately. Refund the full R807.00 deducted. Provide proof of the policy and the original authorisation/mandate. Confirm in writing that no further deductions will be made. I am posting this review to document my experience and to seek a resolution from the company.
1 reviews | Active since Sept 2020
Unauthorised Debit Orders
I am extremely disappointed with my experience with Groups Are Us / INCPROTECT. I noticed that three debit orders of R269.00 each were processed against my bank account in June, July and August under mandate reference ML***. This amounts to a total of R807.00. I do not recall taking out any policy with this company, nor do I recall authorising this debit order mandate. I therefore dispute these deductions and consider them unauthorised. I have requested that the mandate be cancelled immediately, that the R807.00 already deducted be refunded, and that I receive written confirmation that no further debit orders will be processed. I have also requested proof of the policy and the authorisation allegedly provided by me. This experience has been extremely concerning, particularly because money has been deducted from my bank account for a service/policy that I do not recall authorising. I would like Groups Are Us / INCPROTECT to: Cancel the debit order mandate immediately. Refund the full R807.00 deducted. Provide proof of the policy and the original authorisation/mandate. Confirm in writing that no further deductions will be made. I am posting this review to document my experience and to seek a resolution from the company.
1 reviews | Active since Mar 2025
‘Groups R *****s’!!!!!!****ming Company
****mers!!!!!!!🤬🤬🤬🤬🤬Made a debit order without my consent I don’t even give you people my details!!********s!!!!!
1 reviews | Active since Mar 2025
‘Groups R *****s’!!!!!!****ming Company
****mers!!!!!!!🤬🤬🤬🤬🤬Made a debit order without my consent I don’t even give you people my details!!********s!!!!!
1 reviews | Active since Aug 2026
Query
They loaded a mandate without my signature and are ignoring calls and it's the 2nd time now
1 reviews | Active since Aug 2026
Query
They loaded a mandate without my signature and are ignoring calls and it's the 2nd time now