Unauthorised Debit Orders

I am extremely disappointed with my experience with Groups Are Us / INCPROTECT.

I noticed that three debit orders of R269.00 each were processed against my bank account in June, July and August under mandate reference ML***. This amounts to a total of R807.00.

I do not recall taking out any policy with this company, nor do I recall authorising this debit order mandate. I therefore dispute these deductions and consider them unauthorised.

I have requested that the mandate be cancelled immediately, that the R807.00 already deducted be refunded, and that I receive written confirmation that no further debit orders will be processed.

I have also requested proof of the policy and the authorisation allegedly provided by me.

This experience has been extremely concerning, particularly because money has been deducted from my bank account for a service/policy that I do not recall authorising.

I would like Groups Are Us / INCPROTECT to:

Cancel the debit order mandate immediately. Refund the full R807.00 deducted. Provide proof of the policy and the original authorisation/mandate. Confirm in writing that no further deductions will be made.

I am posting this review to document my experience and to seek a resolution from the company.