Extremely Poor Service & No Response

I submitted my credit life insurance claim to Groups R Us on 21 November 2025 for my Wonga loan after becoming unemployed. To this day, I have not received a single update, response, or follow-up from them.

What’s even worse is that they send an automated email promising a 48-hour processing timeframe, yet they completely fail to honour their own service level agreement. Their message states they will review the claim “as quickly as possible,” but in reality, they don’t communicate at all.

I comp**** with everything required and sent all documents, but they have shown zero urgency, zero professionalism, and zero care for customers who genuinely need help during difficult times.

If a company claims to support clients during unemployment, the least they can do is respond. Groups R Us has been disappointing, unresponsive, and unreliable. I would not recommend them to anyone.