TERRIBLE SERVES

Don't deal with John Michael absolutely disappointed with the service i got from group 1 kuilsriver. the communication skills and services from them are terrible. i collected a car on 5 November, when i got on the highway the car pulled to the left so i went for wheel alignment at HI-Q brackenfell.. turns out the front sub-frame was skew and had the alignment, i had to pay R510. they also told me the left front CV-boot rubber is worn out and will need replacing. the next day 6 November the remote central locking stopped working. even when turning on the ignition the car doesn't lock itself. i also noted that the contract they gave me to sign says i bought a i20 1.4 glide. i was very confused as i thought its a 1.2 motion. i then paid auto trader for an online vin check and it came back as a 1.2 motion. i decided to bring this under group 1's attention on Monday 8 November ( i did not want to bother them on a weekend). i asked them if they cover faults and they said yes.. i then heard nothing from them until i asked them on 17 November early morning for any update. i got a reply and i quote "so sorry will follow up today".. i waited the whole day for a response and noting! i even send him a question mark at 15:47 and still no reply even when he shows online. The next day 18 November at 9:42 i got a text saying that the cv boot is ordered. he said nothing about the new license plates or the remote so i asked him about it and yet again i got no response even when he shows online.. i checked the messages every hour and to my surprise he was still online or were recently online ( so now i am being ignored as a customer). yesterday on 24 November i send him a message again after no response asking when i need to bring the vehicle and a time... and would you know he was online and still no response. i told him how pathetic the service is.. only around 16:17 i got a message from him saying they had trouble at the license department.. and that he will advice onna time.. i asked what "onna" means and got a rude voice note from him saying what it means..

The service i got from group 1 is absolutely terrible and will never deal with them again.. how hard can it be to update someone with some info? why do i have to send a message after days of no reply, asking what is going on? i have all the proof on my phone...