Group 1 Nissan Kuils River
Claimed Business
|1.5|11 Reviews (last 12 months)|This business does not respond to reviews
Group 1 Nissan Kuils River
Claimed Business
|1.5
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Group 1 Nissan Kuils River is drawing sustained criticism across its Nissan, Chery and Mahindra service departments. Customers describe vehicles sitting in the workshop for weeks or months, repeat faults on Tiggo, Karoo and Coolray models, missing diagnostic reports, parts ordered and then sold to others, and no courtesy vehicle offered while instalments continue. Unreturned calls, unavailable managers and disputed service plan paperwork feature strongly. One reviewer did praise the warm welcome from front-of-house staff Vuyo and Sally-Ann.
Performance(last 12 months):
Trustindex Rating
2.3NPS Score
-100Unlikely
TrustIndex
2.3
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|11 Reviews
Oct '25 - Sep '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCC
Clifton C
1 reviews | Active since Dec 2014
26 Aug 2026, 13:07
Poor Dealership Service.
Salesman 1 demonstrated features that were not on the car I bought. Salesman 2 effected delivery and knew almost zero about the car and the software. Dealership made no offer of compensation. Sales Director used F-bombs during a meeting that included my wife. Geely Coolray is a great car. Choose your dealer wisely and verify that all demonstrated features are on your car at time of delivery. This dealer takes no responsibility for the issue raised.
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Clifton C
1 reviews | Active since Dec 2014
26 Aug 2026, 13:07
Poor Dealership Service.
Salesman 1 demonstrated features that were not on the car I bought. Salesman 2 effected delivery and knew almost zero about the car and the software. Dealership made no offer of compensation. Sales Director used F-bombs during a meeting that included my wife. Geely Coolray is a great car. Choose your dealer wisely and verify that all demonstrated features are on your car at time of delivery. This dealer takes no responsibility for the issue raised.
0
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Shane P
1 reviews | Active since Jun 2026
25 Jun 2026, 09:25
Use
Mornings group 1 people kuilsriver Just want to say thank you so much for your friendly people that greet so nice outside especially for Vuyo and Sally-Ann Great service guys Keep up the good work And may God always guide you guys to do always good.Mr Piedt
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Shane P
1 reviews | Active since Jun 2026
25 Jun 2026, 09:25
Use
Mornings group 1 people kuilsriver Just want to say thank you so much for your friendly people that greet so nice outside especially for Vuyo and Sally-Ann Great service guys Keep up the good work And may God always guide you guys to do always good.Mr Piedt
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Masibonge D
1 reviews | Active since Mar 2021
9 Jun 2026, 14:34
Faulty car
Hi I bought a car from group 1 kuilsriver within 4 months the car was broken and the engene was dead and the car has been with the dealership since last year November, im paying every month for a that is still with the Dealer
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Masibonge D
1 reviews | Active since Mar 2021
9 Jun 2026, 14:34
Faulty car
Hi I bought a car from group 1 kuilsriver within 4 months the car was broken and the engene was dead and the car has been with the dealership since last year November, im paying every month for a that is still with the Dealer
0
Replies (0)NZ
Nonhlanhla Z
1 reviews | Active since Oct 2023
3 Jun 2026, 07:53
Noni zikhali
It was never communicated to me that they have moved to the nearest / opposite building when I booked my car for service and on the friendly reminder message I received yesterday. Arrived at 6h20 i stood on the door as per usual at 7h14 a lady came out of the nissan previous building and asked why was i standing there i had told her that im waiting for someone to assist me ,She told me that they have moved to the next opposite building of which i had no idea and no communication was send to me that i needed to report the the opposite building. Im very dissapointed because I had arranged a transport with a colleague to pick me up at Nissan kuilsriver to constantiaberg at my work place as soon as I drop off the car. She had to leave me behind because I was standing at the wrong erea hoping that I will get assistance soon only to find one hour late that I should have reported to the next building. Had to cancell the service and reschedule. Im dissapointed on the service and poor communication.
Helpful (0)
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Nonhlanhla Z
1 reviews | Active since Oct 2023
3 Jun 2026, 07:53
Noni zikhali
It was never communicated to me that they have moved to the nearest / opposite building when I booked my car for service and on the friendly reminder message I received yesterday. Arrived at 6h20 i stood on the door as per usual at 7h14 a lady came out of the nissan previous building and asked why was i standing there i had told her that im waiting for someone to assist me ,She told me that they have moved to the next opposite building of which i had no idea and no communication was send to me that i needed to report the the opposite building. Im very dissapointed because I had arranged a transport with a colleague to pick me up at Nissan kuilsriver to constantiaberg at my work place as soon as I drop off the car. She had to leave me behind because I was standing at the wrong erea hoping that I will get assistance soon only to find one hour late that I should have reported to the next building. Had to cancell the service and reschedule. Im dissapointed on the service and poor communication.
0
Replies (0)MD
Minentle D
1 reviews | Active since Mar 2026
2 Apr 2026, 13:58
Nissan Magnite Acenta 2023
If you thinking of buying a car in this dealership think again. Go to another Nissan you will receive a good customer service my experience with Group 1 kuilsriver has been a nightmare it’s been 2 months without a car and they don’t want to do a diagnostic of my car everything is assupmtions
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Minentle D
1 reviews | Active since Mar 2026
2 Apr 2026, 13:58
Nissan Magnite Acenta 2023
If you thinking of buying a car in this dealership think again. Go to another Nissan you will receive a good customer service my experience with Group 1 kuilsriver has been a nightmare it’s been 2 months without a car and they don’t want to do a diagnostic of my car everything is assupmtions
0
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Anonymous
1 reviews | Active since Dec 2013
24 Mar 2026, 21:11
GROUP 1 KUILSRIVER WORKSHOP (AMANDA) EXTREMELY POOR CUSTOMER SERVICE!!!!
On Saturday 07 March 2026, I experienced some issues with my Chery Tiggo 4 Pro. On Tuesday 10 March 2026 I called the workshop to have it booked in, I got a date for Friday 13 March 2026, On Friday 13 March 2026 I went to book in my vehicle, I was asked so many questions that I started feeling like maybe these people think I'm making up these things, so I ended up telling them that I'll take the vehicle back home so that I can monitor the issue, in my meanwhile I also thought let me compile evidence as I'm sure that will convince them to book in the vehicle without all the questions. On Monday 16 March 2026 I went back and booked in the vehicle following evidence this time. On Tuesday 17 March 2026 Amanda called with an update on what they have done and that mechanically there were no issues with the vehicle, she said that however they will continue to inspect as what I've experienced they've also experienced and witnessed with the vehicle. On Wednesday 18 March 2026 Amanda called me saying that they suspect that it might be that the fuel in the tank were contaminated, so I asked her to have a sample send for analysis just to be certain that it was however the fuel, when I reflected back it actually made a lot of sense that it could ne the fuel as I've experienced once fuel mixed with water and on a different event the lady pumped in my diesel tank petrol so I know from experience the causes of an error with fuel so I shared my past experiences with Amanda and we both agreed that sending the sample was the right route to go. On Monday 23 March 2026 I called because I haven't heard anything after I gave the go-ahead for the sample to be send for an analysis, upon my call I discovered that the sample was never send, the workshop needed a specific container to store the sample, this container must be ordered and this container wasn't ordered when I gave her permission to send the sample, this container was only ordered after my call, and will only be at the workshop on Wednesday 25 March 2026, this while I am stranded at home without a vehicle, I have tried everything to get them to meet me halfway in terms of either a courtesy car or my own vehicle, I've even suggested mixing adding injector cleaner to the tank to avoid any further damage, Amanda was going to call me back with an answer as to what their mechanics are saying about that suggestion, I've heard nothing from her, I called early this afternoon round about 13:00, left a message as she was busy with a client, nothing! No call, no feedback nothing! I made 100% sure when I spoke to her yesterday that there were no mechanical issues with the car which she confirmed, so why if the injector cleaner route won't work can't they just drain the entire fuel from the tank, clean out the tank and have me fill it with new fuel seeing that it's too much trouble for them to supply me with a courtesy car. She only found out yesterday when I asked about it that results might take up to 21 working days, so just to be completely logical, I have 2 children at home, I am a single mother if God forbid anything has to happen to either of my children or even myself during the night or day, how am I supposed to seek help as fast and efficient without a vehicle, that is why we obtain these things so that mobility is easier, I am at a point where I feel like I'm not being valued as a client, what was promised to me when I bought this vehicle in terms of service os not what I am experiencing currently, I feel like a nuisance that keeps on calling and calling with no success, I just find it very hard to understand that why must a mechanically perfect car catch dust in a workshop for over a month if it can be used just by draining the alleged contaminated fuel and replacing it with other fuel hopefully not contaminated?! Why must I go through so many lengths as to add a service to my current already too expensive insurance that is going to spike my monthly policy fee just to accommodate 21 working days as if it is necessary? I have spend unnecessary money on requesting rides to get to where I needed to be these past 8 days, whereby I could've just upon the discovery of contaminated fuel filled my tank with other fuel and move in convenience.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Dec 2013
24 Mar 2026, 21:11
GROUP 1 KUILSRIVER WORKSHOP (AMANDA) EXTREMELY POOR CUSTOMER SERVICE!!!!
On Saturday 07 March 2026, I experienced some issues with my Chery Tiggo 4 Pro. On Tuesday 10 March 2026 I called the workshop to have it booked in, I got a date for Friday 13 March 2026, On Friday 13 March 2026 I went to book in my vehicle, I was asked so many questions that I started feeling like maybe these people think I'm making up these things, so I ended up telling them that I'll take the vehicle back home so that I can monitor the issue, in my meanwhile I also thought let me compile evidence as I'm sure that will convince them to book in the vehicle without all the questions. On Monday 16 March 2026 I went back and booked in the vehicle following evidence this time. On Tuesday 17 March 2026 Amanda called with an update on what they have done and that mechanically there were no issues with the vehicle, she said that however they will continue to inspect as what I've experienced they've also experienced and witnessed with the vehicle. On Wednesday 18 March 2026 Amanda called me saying that they suspect that it might be that the fuel in the tank were contaminated, so I asked her to have a sample send for analysis just to be certain that it was however the fuel, when I reflected back it actually made a lot of sense that it could ne the fuel as I've experienced once fuel mixed with water and on a different event the lady pumped in my diesel tank petrol so I know from experience the causes of an error with fuel so I shared my past experiences with Amanda and we both agreed that sending the sample was the right route to go. On Monday 23 March 2026 I called because I haven't heard anything after I gave the go-ahead for the sample to be send for an analysis, upon my call I discovered that the sample was never send, the workshop needed a specific container to store the sample, this container must be ordered and this container wasn't ordered when I gave her permission to send the sample, this container was only ordered after my call, and will only be at the workshop on Wednesday 25 March 2026, this while I am stranded at home without a vehicle, I have tried everything to get them to meet me halfway in terms of either a courtesy car or my own vehicle, I've even suggested mixing adding injector cleaner to the tank to avoid any further damage, Amanda was going to call me back with an answer as to what their mechanics are saying about that suggestion, I've heard nothing from her, I called early this afternoon round about 13:00, left a message as she was busy with a client, nothing! No call, no feedback nothing! I made 100% sure when I spoke to her yesterday that there were no mechanical issues with the car which she confirmed, so why if the injector cleaner route won't work can't they just drain the entire fuel from the tank, clean out the tank and have me fill it with new fuel seeing that it's too much trouble for them to supply me with a courtesy car. She only found out yesterday when I asked about it that results might take up to 21 working days, so just to be completely logical, I have 2 children at home, I am a single mother if God forbid anything has to happen to either of my children or even myself during the night or day, how am I supposed to seek help as fast and efficient without a vehicle, that is why we obtain these things so that mobility is easier, I am at a point where I feel like I'm not being valued as a client, what was promised to me when I bought this vehicle in terms of service os not what I am experiencing currently, I feel like a nuisance that keeps on calling and calling with no success, I just find it very hard to understand that why must a mechanically perfect car catch dust in a workshop for over a month if it can be used just by draining the alleged contaminated fuel and replacing it with other fuel hopefully not contaminated?! Why must I go through so many lengths as to add a service to my current already too expensive insurance that is going to spike my monthly policy fee just to accommodate 21 working days as if it is necessary? I have spend unnecessary money on requesting rides to get to where I needed to be these past 8 days, whereby I could've just upon the discovery of contaminated fuel filled my tank with other fuel and move in convenience.
0
Replies (0)MD
Minentle D
1 reviews | Active since Mar 2026
16 Mar 2026, 16:15
Subject: Unresolved recurring defects/ break down on a Nissan Magnite- Acenta
It’s been over a months since Nissan Kuilsriver has been giving me a run around I was told to buy a battery for a car that is merely 2 years. my has had 3 breakdowns since last year and they **** told me that my car battery is dead I need to buy a new one this was sais by Hanna I told her I am not willing to buy a battery I was told to come ferch my car since I don’t to buy the battery upon arriving of my uncle on the dealership the car was not starting they told him they will jumpstart tge car since I don’t wamt to buy a battery and he must not stop anywhere the car will be stuck. I asked for the diagnostic and job card of the car I was not given I told Hanna I am taking this furher she said it’s Okay. Past weekend I went to test the battery in 2 differents shops and they were no defects found since she **** and told me about the battery issue so I want to know what is the way forward since Nissan Kuilsriver has been dismissing me thinking I willl keep quiet mind you the car is still on Warrant . I am paying for something that i am not using i have the reports of the battery MAY I PLEASE HAVE MY CAR DIAGNOSTIC
Helpful (0)
|Replies (2)MD
Minentle D
1 reviews | Active since Mar 2026
16 Mar 2026, 16:15
Subject: Unresolved recurring defects/ break down on a Nissan Magnite- Acenta
It’s been over a months since Nissan Kuilsriver has been giving me a run around I was told to buy a battery for a car that is merely 2 years. my has had 3 breakdowns since last year and they **** told me that my car battery is dead I need to buy a new one this was sais by Hanna I told her I am not willing to buy a battery I was told to come ferch my car since I don’t to buy the battery upon arriving of my uncle on the dealership the car was not starting they told him they will jumpstart tge car since I don’t wamt to buy a battery and he must not stop anywhere the car will be stuck. I asked for the diagnostic and job card of the car I was not given I told Hanna I am taking this furher she said it’s Okay. Past weekend I went to test the battery in 2 differents shops and they were no defects found since she **** and told me about the battery issue so I want to know what is the way forward since Nissan Kuilsriver has been dismissing me thinking I willl keep quiet mind you the car is still on Warrant . I am paying for something that i am not using i have the reports of the battery MAY I PLEASE HAVE MY CAR DIAGNOSTIC
0
Replies (2)JB
JJ B
1 reviews | Active since Jul 2016
28 Dec 2025, 15:35
Useless Mahindra service
I bought a new Karoo S11 in Feb 2025. It's been at Mahindra 6 times for the same problem. Not starting when the outside temprature is hot. Everytime I get it back with the promise it is fixed. But yet I am on vacation with a car not starting. All I want is for Mahindra to fix this thing, I don't care if they have to rebuild it, I want it fixed and a replacement vechile while I wait. If they cannot get it fixed, I want a new vechile. I was calm for long enough. And for them to check earth wires to find the problem is not working for me. I've had it with Mahindra not getting this fixed.
Helpful (0)
|Replies (0)JB
JJ B
1 reviews | Active since Jul 2016
28 Dec 2025, 15:35
Useless Mahindra service
I bought a new Karoo S11 in Feb 2025. It's been at Mahindra 6 times for the same problem. Not starting when the outside temprature is hot. Everytime I get it back with the promise it is fixed. But yet I am on vacation with a car not starting. All I want is for Mahindra to fix this thing, I don't care if they have to rebuild it, I want it fixed and a replacement vechile while I wait. If they cannot get it fixed, I want a new vechile. I was calm for long enough. And for them to check earth wires to find the problem is not working for me. I've had it with Mahindra not getting this fixed.
0
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