JP
Johan P

1 reviews | Active since Aug 2015

17 Aug 2015, 21:45

Pathetic Service

We purchased a second hand NP200 last year from Group 1. After a week we realised what junk we had purchased. After a lot of up and down and no answers from the dealer we decided to give the vehicle back for a brand new NP200 from the same dealer(huge mistake). The bakkie started pulling skew from day one and after 20 000km the wires were coming out of the front tires. Took the bakkie for new tires and before doing so the check they did showed that the axel was bent. This being the reason the tires looked the way they looked. Group 1 claims when the vehicle gets repatriated it causes the axel to bend and there is NOTHING they can do. They cannot give us new tires because its not warranty related but we bought a brand new vehicle supposedly properly checked on day of purchase. When asking for the PDI papers they could not find them. Eventually after months of up and down and no answers we got forms today in order to go to the MIO. The copies we got were forged. They had taken someone elses papers and covered the vehicle details and made copies. What a bunch a ***** and *****s. They have no clue about CUSTOMER SERVICE. But it will not end here, MIO and then we get legal.

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Replies (1)
Group 1 Nissan Kuils River
Group 1 Nissan Kuils River's reply18 Aug 2015, 08:47
Official
Hello johanspoton,

Good day Johan

Your concerns have been channeled to the Dealer Principle of Group 1 Nissan who will be in contact as soon as possible to discuss your concerns and a resolution.

We trust that this will soon be resolved.

Kind regards
Group 1 Nissan
Customer Service