Nissan Group 1 Kuilsriver sucks

I recently bought a second hand Renault Clio Authentic with 45000 km from salesperson Olona.

I experienced a problem with the car the first day I took it home with me. The battery was flat, the vehicle was no longer switching on. Olona came and jump started the car and took it with her the following day to fix the problem.

I have experienced the same problem 4 times already, where on 2 occasions, I called my insurance to come and jump start the vehicle after Olona was not responding to my queries. I asked for her help and she diverted the conversation to informing me about car insurance that I should switch to which this was irrelevant to what I was contacting her for.

I also found out when I had to take the car for service that I do not have service plan, I was never informed about the service plan by Olona, she only told me when I asked her yesterday cause I thought the warranty was the same as the service plan.

I have been communicating asking for assistance where she just didn't communicate back to me. I am also still waiting for the vehicle spannels that she was supposed to order but haven;t had anything about them as yet.

This morning she came and had to jumpstart the car again, so it is clear that the car has a problem, I shouldn't be experiencing such problems with a car that was recently bought in June.

Finally they took the car and told me I would be out of car for 6 days without giving me an alternative. 😫