IP
Ina P

1 reviews | Active since Dec 2015

08 Feb 2016, 12:01

Late delivery

I requested a quote on a new Nissan X-Trail 2.0 4X2 XE on the 18.01.2016, received the final quote on 20.01.2016. Finance was approved on 21.01.2016. Until now I have not received the vehicle, according to the dealer the reason is because there is no stock in SA of this vehicles. How is it possible for Nissan SA to run a add campaign but there is no stock? After numerous phone calls on when I will receive the vehicle I was told that is was cleared by SARS on 02.02.2016 and will be loaded and delivered to the dealer. I contacted them 11:30 on 05.02.2016 and they still have not received the vehicle,3 days for delivery? This is really poor service! <br> On Friday afternoon the dealer informed us that the truck has arrived but was to late to complete the paperwork.<br> I wanted my vehicle delivered Saturday. According to the dealer they will not be able to deliver the vehicle on Saturday if they received it Friday, but I have been waiting more than 2 week is already! On 8/2/2016 the paperwork was complete but the dealer informed us that the vehicle will only be delivered 9/2/2016. For how long must we still wait? Every time the delivery date gets postponed.<br> <br> This is really poor service!

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Replies (1)
Group 1 Nissan Kuils River
Group 1 Nissan Kuils River's reply08 Feb 2016, 15:45
Official
Hello Inadup,

Good day Ina

This profile is the Hello Peter profile of Group 1 Nissan in Kuils River, Western Cape, not Nigel, Gauteng. We suggest you re-post your complaint onto the Nissan South Africa profile here: http://hellopeter.com/nissan-south-africa.

We hope that they can resolve your concerns speedily and that you will get many happy miles from your new Nissan X-trail!

Kind regards
Group 1 Nissan
Customer Service Support