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Udley Z

1 reviews | Active since Oct 2018

15 Jul 2020, 15:09

Group1 kuilsriver Worst service ever

technically bought 4 new vehicles in a span of 3 months 3 of which was bought within 2 weeks...Brand new not secondhand...left with the 4th vehicle and 5km down the road steering started shaking...i contacted salesman and was arranged that we would sort it out next week as i could not turn back....Salesman collected as arranged and the next day asked for an update as it was the steering wheel and 2 panels that were loose...asked to have it seen to also and salesman said he would chat to the workshop...after calling for the update it was informed that i need to make an appointment to book the vehicle in and it would be a week before they could see to the 2 panels....i ask is that fair for a brand new car....Spoke to the Manager Shaun and also ask rather to speak to the Owner Marcel...he would not let me and tried to deter me from speaking to the owner as if he knows what the owner would say..i ask again for a brand new car and for them to say no you have to book vehicle in after 5KM from the dealer....This is the worst Service i ever had and me 30 years in the Automotive repair business i have never had an unhappy client leave my premises before making him happy...I would advise never to buy from Group1 if you want peace of mind and service..proper service...if there was a minus rating i would give them a Minus 2..and the Salesman..Martin Boysen..he gave me the best service and he even tried to go the extra mile for me but stop by management to go that extra mile...today its all about the money

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Replies (5)
UZ
Udley Z's update16 Jul 2020, 07:44
Reviewer Update
15/07/2020..received vehicle...vibration fixed but now vehicle is pulling to the left and everytime i hit reverse or 1st then i get a knock in the front...that was not there when they collected yesterday...one panel fixed..they tried to fix the roof panel but just pops out..taking vehicle back this morning and will check their attitude as i will be very hard on them as this is not acceptable...
UZ
Udley Z's update16 Jul 2020, 09:11
Reviewer Update
15/07/2020..just received a call from salesman..he relayed a message from the manager Shaun saying its best i take my vehicle to another branch
Group 1 Nissan Kuils River
Group 1 Nissan Kuils River's reply16 Jul 2020, 10:09
Official
Hi Udley

We are sorry to hear that your experience has been unsettling. We would just like to confirm that this issue has been escalated to the Dealer Principal that will handle the matter. We trust that this can be resolved.

Kind regards
Group 1 Nissan Customer Support Team
UZ
Udley Z's update16 Jul 2020, 14:03
Reviewer Update
...Manager of Mahindra Kuilsriver Shuan should have called me and not the salesman...the salesman is to sell cars...manager is to see to the rest like sales and repair side...he should have called but then again morals and ethics are out by the window..... I went to ottery Mahindra and very helpful ....went to book vehicle in for tuesday .....the guy in the workshop said they too busy to check immediately and best to book vehicle in which i did and also if i have an hour or so to go through all the problems when i bring vehicle...i said most welcome too....booked vehicle in and as i was leaving the guy from the workshop ask if i have time he has a minute and if he could show me whats wrong...showed him the roof panel that came loose again and then we drove and he saw how the vehicle pulled to the left and explained what the problem was in the first place, also said that possibly the tyres were swopped from front to back to get rid of the vibration...we then arrived back at Mahindra workshop and said he would call me later....later was at 11am and he called me to come quick .. got back at office at 12:30pm with all fixed....they swopped the front tyres from left to right...unclipped the roof panel and bent the clip and also put some sikaflex just incase it pops out..only thing now is for me to drop vehicle for that knocking noise in the front....all in all it took the guy half an hour to sort out , and said "all is ok we see you on tuesday, the vehicle needs to go on a lift but there is no space.....Thank you Mahindra Ottery....Thanx again to Martin Boysen at Kuilsriver branch for the assistance you have given me......
Group 1 Nissan Kuils River
Group 1 Nissan Kuils River's reply17 Jul 2020, 12:08
Official
We are sorry that you had an unfortunate experience with our sister branch, namely Group 1 Mahindra. Unfortunately, you have been posting your feedback on the Group1 Nissan profile. We kindly ask that you do not continue posting on this profile as the issue is not with this business. Thank you.