GM
Gareth M
1 reviews | Active since Mar 2019
14 Mar 2019, 15:08
Group 1 Nissan Kuilsriver poor customer service
I BOUGHT car a bought from group 1 kuilsriver. as soon as i got the car it started to make funny sounds that not supposed to be there . i had to call numerous times before anyone would listen to me and after they eventually came to their senses they came to collect the car and said it would be fixed which took weeks as they say they could find the problem and needed to be sent away , after i eventually got the car back it only lasted a few weeks and there the noise is back again and now im being given the run around again and no one in sight to help. also to this day i still have not received my car log book with service history in it , they keep saying they still going to drop it. the service is very poor as they trying to cover up selling me a reject car.
Helpful (0)
Replies (6)0
Replies (6)
Group 1 Nissan Kuils River's replyOfficial
15 Mar 2019, 12:51Hi Gareth,
We have forwarded your complaint to the Group 1 Nissan Kuils River dealer principal for his response.
Kind regards
Group 1 Nissan Customer Service Support Team
We have forwarded your complaint to the Group 1 Nissan Kuils River dealer principal for his response.
Kind regards
Group 1 Nissan Customer Service Support Team
Group 1 Nissan Kuils River's reply15 Mar 2019, 12:51
Official
Hi Gareth,
We have forwarded your complaint to the Group 1 Nissan Kuils River dealer principal for his response.
Kind regards
Group 1 Nissan Customer Service Support Team
We have forwarded your complaint to the Group 1 Nissan Kuils River dealer principal for his response.
Kind regards
Group 1 Nissan Customer Service Support Team
Group 1 Nissan Kuils River's replyOfficial
15 Mar 2019, 13:35Good day Gareth
Kindly email your contact details to Shaun at *** to enable him to make contact with you.
Thank you
Carola
Kindly email your contact details to Shaun at *** to enable him to make contact with you.
Thank you
Carola
Group 1 Nissan Kuils River's reply15 Mar 2019, 13:35
Official
Good day Gareth
Kindly email your contact details to Shaun at *** to enable him to make contact with you.
Thank you
Carola
Kindly email your contact details to Shaun at *** to enable him to make contact with you.
Thank you
Carola
GM
Gareth M's updateReviewer Update
15 Mar 2019, 17:10That email doesn't work
GM
Gareth M's update15 Mar 2019, 17:10
Reviewer Update
That email doesn't work
Group 1 Nissan Kuils River's replyOfficial
18 Mar 2019, 09:47Hi Gareth,
Our sincere apologies. The email address is ***. The contact person is Shaun Lip****z. However, in the meantime management has rep**** as follows: "
Our sincere apologies. The email address is ***. The contact person is Shaun Lip****z. However, in the meantime management has rep**** as follows: "
According to our records Mr Peter Martinick bought a Mitsubishi ASX 2012 from our dealership in November 2018 for his son Gareth (the complainant).
As per the FAIS and FICA requirements he was offered a warranty on the vehicle which he declined. It is always advisable to take out a warranty on a used vehicle, especially when it is 7 years old.
The initial problem that occurred after Gareth took delivery of the vehicle was repaired and there were no further problems until recently when he made contact with the salesperson complaining that a problem had arisen with the vehicle.
Unfortunately, the terms of sales do not offer an endless warranty on used vehicles, hence the reason for us offering the cover at the time of sale (which was not taken)
Group1 will always endeavour to assist clients where possible and ensure we have the best possible outcome. Gareth is more than welcome to call our After Sales number and book the car in for a comprehensive check up."
Group 1 Nissan Kuils River's reply18 Mar 2019, 09:47
Official
Hi Gareth,
Our sincere apologies. The email address is ***. The contact person is Shaun Lip****z. However, in the meantime management has rep**** as follows: "
Our sincere apologies. The email address is ***. The contact person is Shaun Lip****z. However, in the meantime management has rep**** as follows: "
According to our records Mr Peter Martinick bought a Mitsubishi ASX 2012 from our dealership in November 2018 for his son Gareth (the complainant).
As per the FAIS and FICA requirements he was offered a warranty on the vehicle which he declined. It is always advisable to take out a warranty on a used vehicle, especially when it is 7 years old.
The initial problem that occurred after Gareth took delivery of the vehicle was repaired and there were no further problems until recently when he made contact with the salesperson complaining that a problem had arisen with the vehicle.
Unfortunately, the terms of sales do not offer an endless warranty on used vehicles, hence the reason for us offering the cover at the time of sale (which was not taken)
Group1 will always endeavour to assist clients where possible and ensure we have the best possible outcome. Gareth is more than welcome to call our After Sales number and book the car in for a comprehensive check up."
GM
Gareth M's updateReviewer Update
26 Mar 2019, 11:37Hi there,
yes that is correct warranty could have been taken out but the car was sent out of the store not working correctly and making those noises. surely for good service you send a car away to have all checks done and everything sorted before you hand over a car. we immediately picked up problem and waited very long for a response. eventually the car was collect and sent away which also took long and no proper correspondence was done. now if they had replace the part as we were told why is it making the sound again???? please do explain this. for customer service it is sad that everything is so quickly to be put on the person who purchased the car. yet no one has emailed us or returned any of our calls. also it was not us who put the sound there nor drove the car until the sound came and decided to take car back. we are well aware of taking care of the car maintenance e.t.c but it is group one duty to ensure that the car was given to us in proper working order and not fixed quickly to makes us happy. something is not right and we will be taking this further as . we have all the correspondence and everything about this deal and when the car started making this noise. there is just no way that it all of a sudden comes back with a sound again if the it a completely new part.
GM
Gareth M's update26 Mar 2019, 11:37
Reviewer Update
Hi there,
yes that is correct warranty could have been taken out but the car was sent out of the store not working correctly and making those noises. surely for good service you send a car away to have all checks done and everything sorted before you hand over a car. we immediately picked up problem and waited very long for a response. eventually the car was collect and sent away which also took long and no proper correspondence was done. now if they had replace the part as we were told why is it making the sound again???? please do explain this. for customer service it is sad that everything is so quickly to be put on the person who purchased the car. yet no one has emailed us or returned any of our calls. also it was not us who put the sound there nor drove the car until the sound came and decided to take car back. we are well aware of taking care of the car maintenance e.t.c but it is group one duty to ensure that the car was given to us in proper working order and not fixed quickly to makes us happy. something is not right and we will be taking this further as . we have all the correspondence and everything about this deal and when the car started making this noise. there is just no way that it all of a sudden comes back with a sound again if the it a completely new part.
Group 1 Nissan Kuils River's replyOfficial
27 Mar 2019, 10:56Hi Gareth,
Feedback from management: "We kindly refer to response posted on this platform on 18 March 2019. We re-iterate: " Group1 will always endeavour to assist clients where possible and ensure we have the best possible outcome. Gareth is more than welcome to call our After Sales number and book the car in for a comprehensive check up." We now consider this matter as closed.
Feedback from management: "We kindly refer to response posted on this platform on 18 March 2019. We re-iterate: " Group1 will always endeavour to assist clients where possible and ensure we have the best possible outcome. Gareth is more than welcome to call our After Sales number and book the car in for a comprehensive check up." We now consider this matter as closed.
Group 1 Nissan Kuils River's reply27 Mar 2019, 10:56
Official
Hi Gareth,
Feedback from management: "We kindly refer to response posted on this platform on 18 March 2019. We re-iterate: " Group1 will always endeavour to assist clients where possible and ensure we have the best possible outcome. Gareth is more than welcome to call our After Sales number and book the car in for a comprehensive check up." We now consider this matter as closed.
Feedback from management: "We kindly refer to response posted on this platform on 18 March 2019. We re-iterate: " Group1 will always endeavour to assist clients where possible and ensure we have the best possible outcome. Gareth is more than welcome to call our After Sales number and book the car in for a comprehensive check up." We now consider this matter as closed.