AS
Anesh S

1 reviews | Active since Feb 2012

29 Mar 2021, 20:33

EMPTY PROMISES TO GET SALES

1 star is 1 star to much! I have bought many cars in my life and never experienced such horrible customer service. Bought a demo Pajero Sport MY20 with an agreement that a stand-alone SATNAV be fitted. Salesman (Chris Hedenskog) agreed to ship the unit FREE as part of the "sweet" deal (sales tactic). SATNAV delivered but incorrect, I requested it to be corrected and was told that the unit must be credited and then replaced. Dealer principle states that no credit was received as it was electronic and a replacement unit was not available from the supplier citing that it was for FREE so I should give time. Did research and found a supplier that confirms stock and availability of compatible SATNAV. Sent info through and 2 months later still nothing but waiting. Saleman is mute on the matter as he got the sale so no care. I DO NOT RECOMMEND THIS DEALER.

0
Replies (2)
Group 1 Nissan Kuils River
Group 1 Nissan Kuils River's reply30 Mar 2021, 10:02
Official
Hi Anesh, we are sorry to hear you received poor customer service. Kindly note you were assisted by Group 1 Mitsubishi and not Group 1 Nissan. We have forwarded your complaint and trust it will be attended to shortly. Regards, Group 1 Nissan Management 
AS
Anesh S's update09 Apr 2021, 11:21
Reviewer Update
I am holding my breathe....