You promised the world and delivered an atlas.

It's so challenging to keep one's cool when a service provider manages to turn something that's suppose to be simple and sold as a simple process into a never-ending mission of frustration?

This is not the first time I've purchased a service from GridHost that they make sound very simple to use/implement, but once payment is made, you find out that you won't be using, implementing or achieving anything before first opening a support ticket. Is it really that hard to understand that I'm not giving you my business to get to know your support staff better. I'm giving you my business because I want and need a service that I can implement at a glance, one that enables me to get where I'm going without needing to hurry up and wait for a damn support ticket. If I want to get something done, I want to get it done. I do not want to get halfway or start just to realise that the service provider has made it impossible for me this complete this on my own.

In any case. I'm would dearly like to tie my active domain "bertus.co.za" to the hosting package that I just purchased for "bertus.co.za". I cannot find any document on your site that explains how to do this. I do, however, keep on running into additional items need to purchase to move forward this process forward. Why do I now need to set up a recurring payment for an active domain that is paid up? In any case, I digress.

Please, this should really not be that big of a mission. We've all got things to do, why do I need to open a support ticket for something simple as this? Seriously, get your shiz together GidHost, you're embarrassing yourself.