1 reviews | Active since Jun 2018
Worst customer service ever!
After changing from Gridhost to 1-Grid, this company has completely dropped the ball. I've been a client of theirs since 2010 and never had issues. I deactivated my account in October 2017 as I closed my website down. I started up again this year and reactivated my hosting on 30/4/2018 by making a payment and sending proof of payment. Nothing happened. I had to contact them on 04/05/2018 and only then did they reactivate my account. Since then, they have been bombarding me with emails about amounts owing since December 2017. I have tried to communicate with them about the errors on their side but its like chewing a brick. I've been asking for a supervisor to call me for over a week and still nothing. To make matters worse, they have been taking money out of my bank account via my credit card for "invoices due since December 2017". When I log in to go and see where my credit card is listed, there's no record of it. So 1-Grid has now resorted to *****ing from clients. I'm truly disgusted! Its been over an hour already since I contacted them this morning, requesting a call back and still nothing. Worst company ever!
Good day angela-ford
Sorry to hear about your displeasure towards our company. If there is an issue then we will fulfil our duty to resolve it as we only want our customers to be happy. Based on what you are saying, I can only imagine that the system was playing catch up from the time the service has been in a canceled state until it was reactivated again. Naturally you should not be charged for the periods the account was not active for. I will forward this over to our accounts team for investigation and request that they contact you thereafter. They need to double check the credit card information as well as it should be displaying. Apologies once again for your earlier experience. We will do all we can do win back your trust.
Sincere regards
Zaheer
Best regards,
Good day angela-ford
Sorry to hear about your displeasure towards our company. If there is an issue then we will fulfil our duty to resolve it as we only want our customers to be happy. Based on what you are saying, I can only imagine that the system was playing catch up from the time the service has been in a canceled state until it was reactivated again. Naturally you should not be charged for the periods the account was not active for. I will forward this over to our accounts team for investigation and request that they contact you thereafter. They need to double check the credit card information as well as it should be displaying. Apologies once again for your earlier experience. We will do all we can do win back your trust.
Sincere regards
Zaheer
Best regards,