1 reviews | Active since Jan 2010
Unreliable email with Gridhost
Since Gridhost took over the hosting portion of Web Africa the service levels have deteriorated immensely. I never had a minute worth of downtime with Web Africa, but it really seems to be a regular occurrence with Gridhost. I am losing business because they are unable to keep the email servers online. So much for a 99% Uptime Guarantee. Stay FAR FAR away!
Hello Theuns
We understand your frustration and we apologize for the inconvenience caused. Gridhost has always been part of Web Africa and nothing has been "moved" since the split. It has always been our servers and the same staff are the ones dealing with your queries. Nonetheless, we take responsibility for it and we have plans for improving processes and hardware. Please keep an eye on our status page for further updates.
Sincere regards
Zaheer
Best regards,
Hello Theuns
We understand your frustration and we apologize for the inconvenience caused. Gridhost has always been part of Web Africa and nothing has been "moved" since the split. It has always been our servers and the same staff are the ones dealing with your queries. Nonetheless, we take responsibility for it and we have plans for improving processes and hardware. Please keep an eye on our status page for further updates.
Sincere regards
Zaheer
Best regards,