zH
zaid H
1 reviews | Active since Jul 2011
12 Mar 2018, 16:10
UNFAIR!!!!!!
We have been having many issues with Gridhost billing department. our services are being suspended, even though payments have been made. somebody, in their accounts is allocating our payments for different services. Today (12 Mar), even though our hosting services were paid for ( on the 5th Mar), services were cancelled. How unfair!!!!!!!!!
We had to be the ones to face irate customers, for services that were paid for, BUT SUSPENDED.
After waiting for almost half an hour on the tel, they realised their mistake and re-activated same. It then took about half an hour for everything to normalise.
Really unfair that we have to suffer for a messup on Gridhosts part.
Helpful (0)
Replies (4)0
Replies (4)
Gridhost's replyOfficial
13 Mar 2018, 07:24Good morning Zaid
Apologies for any inconvenience caused with regards to your payments. I am asking the billing team to have a look at this for you to see the reason why the payment was not automatically allocated to the account yet.
Here is an article on the common reasons to why this happens that you can read through in the meantime: http://support.gridhost.co.za/support/solutions/articles/***-payments-and-suspensions
If you are not aware, there are other methods of payment that you could take advantage of that reflects payment immediately so you can avoid a similar situation altogether in the future. As soon as I receive an update from our billing team I will post it here.
Regards
Zaheer
Best regards,
Gridhost's reply13 Mar 2018, 07:24
Official
Good morning Zaid
Apologies for any inconvenience caused with regards to your payments. I am asking the billing team to have a look at this for you to see the reason why the payment was not automatically allocated to the account yet.
Here is an article on the common reasons to why this happens that you can read through in the meantime: http://support.gridhost.co.za/support/solutions/articles/***-payments-and-suspensions
If you are not aware, there are other methods of payment that you could take advantage of that reflects payment immediately so you can avoid a similar situation altogether in the future. As soon as I receive an update from our billing team I will post it here.
Regards
Zaheer
Best regards,
Gridhost's replyOfficial
13 Mar 2018, 08:12Thank you for your patience Zaid.
Our billing champ investigated and responded to ticket 83835.
The payment you made was definitely allocated but you are still behind on payment which is why your services were suspended. If that's the case it was not a mistake from this end.
If there are any other missing payments then it would be best to let us know after checking the statement from your customer zone. http://support.gridhost.co.za/support/solutions/articles/***-view-your-statement
Regards
Best regards,
Gridhost's reply13 Mar 2018, 08:12
Official
Thank you for your patience Zaid.
Our billing champ investigated and responded to ticket 83835.
The payment you made was definitely allocated but you are still behind on payment which is why your services were suspended. If that's the case it was not a mistake from this end.
If there are any other missing payments then it would be best to let us know after checking the statement from your customer zone. http://support.gridhost.co.za/support/solutions/articles/***-view-your-statement
Regards
Best regards,
zH
zaid H's updateReviewer Update
13 Mar 2018, 11:32As explained above, Gridhost is allocating payments to any services they want to, and not what is being stipulated in our emails to you.
Let me explain further, on the 21 Feb we had requested for a service and was told immediate payment was needed for this service to be activated.
Payment of R799 (Inv. 549400) was made immediately and proof of payment sent through specifying which invoice this payment was to be allocated to. This payment was not allocated as specified, but allocated to another service, which resulted in the service ( Inv. 549400) not being activated.
We then went back and forth with Gridhost regarding this urgent matter (you will find our concerns here: https://www.hellopeter.com/gridhost/reviews/gridhost-very-concerned- ********** ). *** for an amount of R799 remained outstanding all because this payment was allocated to other invoices. This should not have been the case because clear instruction was given in the email, as to which invoice this payment was stipulated for.
Now this brings me to the next payment of R2619 which is for invoices:
546705 (R99)
549869 (R1397)
538028 (R428)
544775 (R298)
539636 ( R199)
547721 (R198)
Total: R2619
Can you please allocate the payments as specified so that I can find the invoice for the amount of R199 that is outstanding and settle because right now, I am not seeing an invoice for that outstanding amount.
zH
zaid H's update13 Mar 2018, 11:32
Reviewer Update
As explained above, Gridhost is allocating payments to any services they want to, and not what is being stipulated in our emails to you.
Let me explain further, on the 21 Feb we had requested for a service and was told immediate payment was needed for this service to be activated.
Payment of R799 (Inv. 549400) was made immediately and proof of payment sent through specifying which invoice this payment was to be allocated to. This payment was not allocated as specified, but allocated to another service, which resulted in the service ( Inv. 549400) not being activated.
We then went back and forth with Gridhost regarding this urgent matter (you will find our concerns here: https://www.hellopeter.com/gridhost/reviews/gridhost-very-concerned- ********** ). *** for an amount of R799 remained outstanding all because this payment was allocated to other invoices. This should not have been the case because clear instruction was given in the email, as to which invoice this payment was stipulated for.
Now this brings me to the next payment of R2619 which is for invoices:
546705 (R99)
549869 (R1397)
538028 (R428)
544775 (R298)
539636 ( R199)
547721 (R198)
Total: R2619
Can you please allocate the payments as specified so that I can find the invoice for the amount of R199 that is outstanding and settle because right now, I am not seeing an invoice for that outstanding amount.
Gridhost's replyOfficial
14 Mar 2018, 06:52As mentioned in the article that I linked you. EFT payments are allocated to the oldest ticket and not to a specific invoice. If you wish to pay for a specific invoice then credit card or instant EFT (via payfast) in the customer zone would be the methods to use. I see you already responded to the email yesterday so I will ask billing to see if it is possible to perform those requests or not.
Best regards,
Gridhost's reply14 Mar 2018, 06:52
Official
As mentioned in the article that I linked you. EFT payments are allocated to the oldest ticket and not to a specific invoice. If you wish to pay for a specific invoice then credit card or instant EFT (via payfast) in the customer zone would be the methods to use. I see you already responded to the email yesterday so I will ask billing to see if it is possible to perform those requests or not.
Best regards,