Truly Awful Service - Gridhost Suspended my account where the error is on their side affecting my small buisness

My account- website and business e-mail have been suspended for over a month now. I have made a number of attempts to resolve the problem but they are just not interested.

Below is my last communication to Gridhost:

Jason,

Please read my e-mail and then call me?

There is a problem here that I would like to explain to you. I have spoken to two other people there, and am getting nowhere.

1. Mopedi-montsho is incorrect- this is not my account nor business name. 2. Please send me the debit order authorisation agreement that I signed and supp**** my banking details for debit order? This is required by law before a debit order can be raised. 3. Without this agreement, I am not liable for any fees related to returned debit order. 4. I have paid via EFT since inception of this account- all of my payments have been allocated correctly, i have also sent proof of payment to another agent. 5. The outstanding amount is for debit order reversal. 6. The problem is with Gridhost and Web Africa and your migration – I have not had any issues on this account until the migration. 7. You have impacted on my business website and e-mail address for over a month now, and the way that this has been handled is shameful. 8. I will not pay the outstanding amount as it is the fault of Gridhost, and I am not liable for it. 9. Given that your processes have failed on this occasion, and the very reason for cancellation is the way that this has been handled, I suggest that you do the right thing and offer some type of customer service. 10. I am informing you NOW, I will not pay any further amounts to Gridhost. The amounts that are raised monthly are for services that I have not received.

So the question now is, not what are YOUR processes and how I can fit in, but rather, how can GridHost attempt to redeem themselves?

The fact of the matter is that I have tried to resolve the billing issue on several occasions, but no one there is equipped to handle an account issue, apply some logic and do what is necessary.

Let me outline what should have been done:

1. Gridhost realises there is a problem after the migration, and investigates the account. 2. Gridhost ensures that all EFT payments are allocated correctly and that any D\O reversal amounts are credited. 3. Gridhost issues a new, correct statement to the customer. 4. The customer then pays any (correct) outstanding amounts (if applicable) 5. Grid Host enters into a correct D\O agreement with the customer 6. Gridhost continues to debit the customer correctly going forward 7. Gridhost apologises profusely for what the customer has been through, and for the suspension of services which where the fault of GridHost, and perhaps offer the customer a month or two for free for all the inconvenience.

The above scenario is not only the right thing to do, it also would have saved you a customer, and probably removed the bad taste of this entire experience.

So the question is now- who there can sort this out? Is there perhaps a Manager or Supervisor with some savvy that bothers to call a customer back? Zola’s Supervisor is not bothered- I don’t know if you maybe want to tell someone that? So that other frustrated customers receive some type of service.