Transferring a domain a week long nightmare

1grid make transferring a domain away from them a week long fight with lethargic support for no apparent reason. I need to transfer because the 'hosting' service is beyond useless.

Even you open a ticket with support and ask them to approve the transfer ticket, the ticket will still 'bounce' because the registrant email, which they cannot tell you what it is in client dashboard, and which you can't change, is invalid. They then tell you to resubmit the transfer ticket although, as they should know, it needs to expire after 5 days before it can be resubmitted.

Just another example of how painful it is to work with this ************ company. They really should have streamlined the transfer away process by now as their services are so pitiful, but of course making it so hard is probably just a delay tactic. Executives of this company need to catch a wake up.