1 reviews | Active since Mar 2009
Suspending of paid in full accounts
Absolutely appalling service. Paid our invoice on the 24 November 2017 just to have the account suspended on the 27 November 2017. Took an hour to get through to them and no explanation or apology was given.
Good afternoon Graeme.
I would like to apologize for the long wait in answering your calls. I can assure you that this is not the level of service that Gridhost offers its customers. Since the suspension run our call queues has been high and this impacted everyone negatively. Customers struggled to get support and tickets could not be dealt with in time. Nonetheless we take full responsibility for this and we apologize for it.
We are working as quickly as we can to ensure everyone is assisted as soon as possible.
If you have any further questions you are more than welcome to reach out to us on Facebook or Twitter. We monitor those closely.
Best regards
Good afternoon Graeme.
I would like to apologize for the long wait in answering your calls. I can assure you that this is not the level of service that Gridhost offers its customers. Since the suspension run our call queues has been high and this impacted everyone negatively. Customers struggled to get support and tickets could not be dealt with in time. Nonetheless we take full responsibility for this and we apologize for it.
We are working as quickly as we can to ensure everyone is assisted as soon as possible.
If you have any further questions you are more than welcome to reach out to us on Facebook or Twitter. We monitor those closely.
Best regards