SN
Stefan N

1 reviews | Active since Oct 2011

22 Nov 2017, 16:47

Suspended service after migration

Hosting service was migrated from Webafrica. All banking details followed, and charges made successfully. They left an invoice outstanding without processing it, and suspended the service. Less than 1 month old. No attempt to contact me. No response from phone or email.

0
Replies (2)
Gridhost
Gridhost's reply23 Nov 2017, 10:58
Official

Good morning Stefan. I am sorry to hear the kind of experience you had with us recently. We are doing our very best to work through all queries as quickly as possible so that our response times can return to normal. We saw that you sent us a query on Facebook as well which we have rep**** to now and await your response.

If you have any other questions feel free to reach out to me there. I am happy to assist.

Regards

Best regards,

SN
Stefan N's update08 Dec 2017, 16:33
Reviewer Update
I had to open multiple tickets to resolve billing, payment and hosting problems. I only ever had a single phone call contact after several days - which did not resolve the issues. Now the tickets are closed. I am moving my business from GRIDHOST and will not use them again.