BC
Beverley C

1 reviews | Active since Nov 2016

19 Jan 2018, 11:10

Suspended for R196.00

Below is a mail which i sent yesterday to which I do not expect a response. It makes complete sense to block a small companies communication when they have already advised you of the situation and requested some leeway and that for an amount of R196.00. Is giving us till the end of the month really too much to ask? Obviously it is. Judging from the huge amount of bad reviews we are not the only people who are considering a move. Good day Mpumi As per my email below of 4 January, I advised you that there is a delay in payment to us resulting in a delay in paying, amongst others, Gridhost. We have still not received the payment but due to the fact that your company sees fit in suspending our account, we are also not able to receive any e-mails from the client in question. I find it bizarre that large companies like Sage and Adobe would give 30 days for the arrears amount to be paid but Gridhost will suspend our BUSINESS COMMUNICATION for R196.00. What a great pity that your company does not value its clients enough to do the same.

0
Replies (1)
Gridhost
Gridhost's reply19 Jan 2018, 13:36
Official

Hey Bev. Thank you for taking my call.

I do apologise for the inconvenience caused regarding the suspension of your services.

The original extension was set on the account for 7 days after the request. They have added an extension to the end of the month.

Thank you so much for your patience and understanding.

Warm Regards

Rory.

Best regards,