sloppy to non-existent customer support. Disrespecting the customer

After being sent an invoice in advance, I sent the cancellation for the order so that it does not renew. Regardless, the order renewed and I was charged on CC. After contacting support I had no response. 2 more emails from me and 7 days of radio silence before I am told they are sorry and will reverse the charge. After the informed 3-5 days for this to reflect, nothing reflected and I contacted them. Another 3 emails and still no response. its been almost 32 days in total for a simple cancellation to be actioned and rectified. If it was done, I asked for confirmation but nothing has come back. They are very hands on when trying to sign you up, but a complete disregard for keeping the customer informed means they have zero respect for the customer. Being busy is not an excuse for negligence and simple sloppiness. If anyone else reads this, don't focus on price, focus on support and thats where 1-grid has shown they just don't care. I get better support from companies half way around the globe than right here at home.