1 reviews | Active since Nov 2016
Rediculous service
DO NOT USE GRIDHOST. Very bad service after splitting from WEbafrica (been reseller for 6 years with them). Absolute mess with their billing system and can't even allocate payments after a full week. Not calling back after requesting seior manager to assist with vearious problems. Take a few days before being rep**** to on email requests (so long i forget about the request), and then the technician did not even read the email tro try and understand what he should actually do. Takes 15 in on average to get hold of someone, even as a reseller with multiple, 100+ domains and other services. They have no Reseller (even though they say that) focus or interest at all.
Hello Reno. On behalf of Gridhost I would like to apologize for the issues you had with the billing system. I can assure you that there are plans in place to improve the way things are done here which includes billing. In fact, it is one of our priorities on the list.
I was advised that you were already in contact with AJ and that he is looking into the matter and escalating any issues to our admins should they need to investigate anything. I will follow up with him again regarding this.
Sincerely
Zaheer
Best regards,
Hello Reno. On behalf of Gridhost I would like to apologize for the issues you had with the billing system. I can assure you that there are plans in place to improve the way things are done here which includes billing. In fact, it is one of our priorities on the list.
I was advised that you were already in contact with AJ and that he is looking into the matter and escalating any issues to our admins should they need to investigate anything. I will follow up with him again regarding this.
Sincerely
Zaheer
Best regards,
Good morning Reno. I am going to escalate this from my side so that you speak to someone regarding your concerns.
Best regards,
Good morning Reno. I am going to escalate this from my side so that you speak to someone regarding your concerns.
Best regards,
