RP
Reno P

1 reviews | Active since Nov 2016

13 Mar 2018, 09:25

Rediculous service

DO NOT USE GRIDHOST. Very bad service after splitting from WEbafrica (been reseller for 6 years with them). Absolute mess with their billing system and can't even allocate payments after a full week. Not calling back after requesting seior manager to assist with vearious problems. Take a few days before being rep**** to on email requests (so long i forget about the request), and then the technician did not even read the email tro try and understand what he should actually do. Takes 15 in on average to get hold of someone, even as a reseller with multiple, 100+ domains and other services. They have no Reseller (even though they say that) focus or interest at all.

0
Replies (5)
Gridhost
Gridhost's reply13 Mar 2018, 11:22
Official

Hello Reno. On behalf of Gridhost I would like to apologize for the issues you had with the billing system. I can assure you that there are plans in place to improve the way things are done here which includes billing. In fact, it is one of our priorities on the list.

I was advised that you were already in contact with AJ and that he is looking into the matter and escalating any issues to our admins should they need to investigate anything. I will follow up with him again regarding this.

Sincerely

Zaheer

Best regards,

RP
Reno P's update10 Apr 2018, 16:23
Reviewer Update
Thank you for the reply, yet it happened again this month, here is what happened, as per new post. Do not go with Gridhost, it's really a big problem. Unfortunately we have 100's of domains and is not that easy to move, BUT DO NOT GET SERVICES with Gridhost. Their payment systems are not working properly, do not allocate payment for weeks as the Payfast **** integration does not work properly. This now happend two months in a row and everytime it's an issue about payfast this and system that. I even called and told them the payment was not allocated although it went of my bank a week ago, they assured met that it will be fine and no services will be suspended. Well, guess what, was still suspended. Then called in again, and again same story and same answer, assured that services will be active. Few hours later another server suspended. This is a complete joke when it comes to system integrity and client services. We are a reaseller as well and no benefits whatsoever. So, especially if you are a reseller or want reseller services or even hosting service, go somewhere else. Tried getting hold of a senior manager to infomr them of all the problems and hickups on the system for 4 month's now, no one call you back and you are not allowed to talk to them or get their details. That shows the level of commitment to client services.....
Gridhost
Gridhost's reply11 Apr 2018, 09:15
Official

Good morning Reno. I am going to escalate this from my side so that you speak to someone regarding your concerns.

Best regards,

RP
Reno P's update19 Apr 2018, 11:01
Reviewer Update
Certain websites still suspended however we were promised that it will not happen and everything is in order.
RP
Reno P's update19 Apr 2018, 11:07
Reviewer Update
Still no one called.