KA
Kareem A
1 reviews | Active since Feb 2013
06 Dec 2017, 14:23
Poor Support
Out of no where, WebAfrica moved my site to Gridhost but getting feedback to support tickect from these guys go from 12 hrs to almost 24 hrs.
I'm moving my site away from them to another ISP, but they are not helping at all.
I called the office now ... no response after holding on ....
Will never EVER recommend this company!
Bunch of nonprofessionals!
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Gridhost's replyOfficial
07 Dec 2017, 08:03Good morning Dennis
Please excuse the late response and the delay in answering your calls and tickets before. The system is suspending customers' accounts who have not paid and because there are so many of them they have been flooding both the billing and support queues. We are working through them as quickly and efficiently as we can. I found your ticket with the query regarding the backup and domain transfer. I will ask that someone responds to it.
Should you have any other questions you may find me on Facebook or Twitter as well. I monitor those on a daily basis.
Best regards
Best regards,
Gridhost's reply07 Dec 2017, 08:03
Official
Good morning Dennis
Please excuse the late response and the delay in answering your calls and tickets before. The system is suspending customers' accounts who have not paid and because there are so many of them they have been flooding both the billing and support queues. We are working through them as quickly and efficiently as we can. I found your ticket with the query regarding the backup and domain transfer. I will ask that someone responds to it.
Should you have any other questions you may find me on Facebook or Twitter as well. I monitor those on a daily basis.
Best regards
Best regards,