1 reviews | Active since Jun 2009
Poor service since migrating to Gridhost
We have been having issues with our website since Webafrica decided to move to Gridhost and getting hold of someone to help is almost impossible. Our clients rely on our website thus it is critical for us to keep it up and running. I tried contacting them via phone but I was just left waiting on the line until I finally decided to hang up after 20 minutes of time and money wasted, in the meantime I also tried their online chat without any response and I also e-mailed them after that. I am still waiting for someone to respond...
Good afternoon
Apologies for the inconvenience. Our telephony system has been experiencing issues by not routing calls correctly to the available agents. We believe this is an intermittent problem as some calls are still coming through. Naturally this is impacting our response times on live chat and emails as well since there is an increased amount of contacts there. Our upstream provider who manages our telephony system is busy investigating.
Nonetheless, please provide all the details so I can have a look into it or at least direct it to the correct department. If it is easier to have a chat on Facebook or Twitter you are more than welcome to get us @gridhost or www.facebook.com/gridhost
Regards
Good afternoon
Apologies for the inconvenience. Our telephony system has been experiencing issues by not routing calls correctly to the available agents. We believe this is an intermittent problem as some calls are still coming through. Naturally this is impacting our response times on live chat and emails as well since there is an increased amount of contacts there. Our upstream provider who manages our telephony system is busy investigating.
Nonetheless, please provide all the details so I can have a look into it or at least direct it to the correct department. If it is easier to have a chat on Facebook or Twitter you are more than welcome to get us @gridhost or www.facebook.com/gridhost
Regards
I noticed that the website is loading up at the moment. I will ask one of the guys to contact you soon regarding this in a moment just to have a look at a few things. We will be in touch.
I noticed that the website is loading up at the moment. I will ask one of the guys to contact you soon regarding this in a moment just to have a look at a few things. We will be in touch.