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KM
Keith M

1 reviews | Active since Mar 2009

18 Aug 2018, 11:51

Poor service and response from 1-Grid hosting

Pathetic service. You place a support request ticket. Nothing happens, Then you get an email to say the ticket is closed yet nothing as been resolved. This is not a one time event. This has happened with different requests over a few months. Quick to demand my money and slow to perform action requested. There is only one person there that tries to assist, AJ, but it is difficult to contact him. I think it is time for me to move on to another service provider that will give me value for my money. as complaining to 1-Grid management is impossible, Hence this post. Wake up guys!

0
Replies (2)
Gridhost
Gridhost's reply20 Aug 2018, 07:03
Official

Good morning millroy

Sorry to hear about your displeasure towards our company. Recently we have been suspending a lot of customers who are behind on their payments and this has impacted our call queues in a negative way naturally. We know it is unfair to the others which is why we are constantly looking to improve certain processes with a focus on those that are impacting those trying to get support.

We are available on live chat as well should you wish to get assistance or to make us aware of anything you require. Our live chat facility can be found on our website. We will find your ticket and ask the necessary people to look into it before responding. Apologies once again. We will be in touch.

Zaheer

KM
Keith M's update01 Sept 2018, 12:34
Reviewer Update
I have deliberately taken my time to post a follow up so 1-Grid management can feel the same frustration clients feel when we are relying on them to do something and we are losing business due to their inaction. I hope the point is made. After my post on this forum I am pleased to say that AJ contacted me and quickly resolved the problem. If AJ is not a manager then he should be! I was also contacted by Farah numerous times to confirm I was happy. I would suggest that you copy her in an email ********** if you have any unresolved issues. The products offered by 1-Grid are good but the support system needs attention. It is sad that frustrated clients have to resort to this forum just to get some action and resolution. I thank hellopeter.com for providing this service and helping to ensure service providers deliver on their promises or go bust.