Poor product and UX
They run the worst service I have ever had the misfortune of dealing with - used to be WebAfrica but then Gridhost took over domain management.
The website is extremely unfriendly to use, support tickets are not answered timeously, billing is uninformative and your entire history of domains are shown, even though some domains have expired YEARS AGO.
Thank you for your feedback Gustav.
We have quite a lot of changes lined up for the near future and one of them is that we are in the process of changing our website.
Regarding support tickets, our response times has improved tremendously since the split. To date we still have customers involving WA for certain things which makes things difficult for us because we are no longer involved with each other. This increases response times and ticket volumes. Nonetheless we have since improved and will continue to do so until we feel we are now at the right point.
As for your expired domains, your customer zone has a filter on the left hand side to only show domains that are in an "active", "canceled" or "expired" state. All you have to do is select the ones you wish to see.
Should you have any other questions feel free to contact us on live chat which is found on our website.
Have a fantastic day further.
Zaheer
Best regards,
Thank you for your feedback Gustav.
We have quite a lot of changes lined up for the near future and one of them is that we are in the process of changing our website.
Regarding support tickets, our response times has improved tremendously since the split. To date we still have customers involving WA for certain things which makes things difficult for us because we are no longer involved with each other. This increases response times and ticket volumes. Nonetheless we have since improved and will continue to do so until we feel we are now at the right point.
As for your expired domains, your customer zone has a filter on the left hand side to only show domains that are in an "active", "canceled" or "expired" state. All you have to do is select the ones you wish to see.
Should you have any other questions feel free to contact us on live chat which is found on our website.
Have a fantastic day further.
Zaheer
Best regards,