1 reviews | Active since Jan 2018
Poor Poor Service
My mail did not work and I thought Gridhost suspended my service because my invoice was due on the 16th and I paid on the 17th. They are famous for doing that. I was also not able to log into my c panel or webmail.
So I spend 60 minutes on the phone to resolve c-panel & mail problems. I can send mail but not receive anything! I received mail from gridhost and was happy everything was resolved. I was out of the office until 16h00. when I came in I noticed that I only received 2 mails after the gridhost's mail the last one 9h50. I immediately phoned - was on hold for 40 minutes and was cut off. I send two mails and hoped it would be resolved this morning. It was not. I phoned at 8h00 was holding on until 8h30. No luck. I locked a ticked. I kept trying through the day, at last got through to them about 15 minutes ago.
My mail server was redirected to another suspended domain... all mails unrecoverable! I can not operate my business like this - the only reason I did not move my domain is I cannot afford to be without mail for an hour and I do not have the knowledge do make the needed back-ups
Good morning Jeanette. Sorry to hear about the experience you had with us. On behalf of gridhost I would like to apologize for has happened before. I do know that we have had random telephony system issues which is most likely why you were cut off. I can assure you that our agents would not just "drop" the call. We would know if that happens. Our call and ticket wait times has been impacted by lots of customers who are behind on payment. We are promoting easier ways for them to make payment so that these cases can be avoided. Nonetheless I checked your webmail and can confirm that emails are coming through perfectly now since the last time you spoke to us. If you have any other questions you are more than welcome to ask. We are available on phone, emails, Facebook and Twitter. All the best.
Good morning Jeanette. Sorry to hear about the experience you had with us. On behalf of gridhost I would like to apologize for has happened before. I do know that we have had random telephony system issues which is most likely why you were cut off. I can assure you that our agents would not just "drop" the call. We would know if that happens. Our call and ticket wait times has been impacted by lots of customers who are behind on payment. We are promoting easier ways for them to make payment so that these cases can be avoided. Nonetheless I checked your webmail and can confirm that emails are coming through perfectly now since the last time you spoke to us. If you have any other questions you are more than welcome to ask. We are available on phone, emails, Facebook and Twitter. All the best.