No reponse at all
<p>Dear Gridhost. </p> <p> </p> <p>You don't respond on our tickets, you don't return calls. We have unaswered questions and no one cares to do anything. </p> <p> </p> <p>After admitting to having slow servers and our techinicians actually login onto your servers to resolve this you agreed to a month rebate for lack of service. Now when we enquire it no one returns our calls or emails. </p> <p> </p> <p>I even logged a ticket to have my comment deleted from your homepage that was loaded in 2012, yet the ticket gets deleted without my comment getting removed or my ticket answered. </p> <p> </p> <p>Seems like they went down the toilet.</p> <p> </p> <p>Regards</p>
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Gridhost's replyOfficial
18 Oct 2017, 14:43- Kindly note that Gridhost is currently undergoing exciting changes, and we have also been addressing our support channels, including HelloPeter.
- We have reviewed your post and we apologise for the issue you have had in the past and want to know if there are still any inconvenience it is causing.
- Going forward, we promise that we will be providing top-class support to you and our customers commenting on HelloPeter.
Best regards,
Gridhost's reply18 Oct 2017, 14:43
Official
- Kindly note that Gridhost is currently undergoing exciting changes, and we have also been addressing our support channels, including HelloPeter.
- We have reviewed your post and we apologise for the issue you have had in the past and want to know if there are still any inconvenience it is causing.
- Going forward, we promise that we will be providing top-class support to you and our customers commenting on HelloPeter.
Best regards,