1 reviews | Active since Nov 2017
No payment outstanding, account suspended
I have no outstanding invoices to pay with Gridhost, however, my services were suspended. To make matters worse, I have duplicate domain name. Their system states that if you send proof of payment to their terrible ********** my services will be restored but after I topped up my account via their PayFast service which clears funds immediately, my services were still not restored/reactivated. PLEASE listen to me when I say these guys don't know what customer service is. If you want to destroy your business, Gridhost is one sure method to achieve just that.
Good morning Johannes
I am sorry to hear about the recent experience you had with our company. Since the system suspended customer accounts, the wait times across all queues have all been quite high. I can assure you that we are not ignoring our customers and that we are working as fast as we can to get through this period. I noticed that you spoke to one of our consultants this morning to get this seen to. I can confirm that your service is back online.
If you have any other questions feel free to contact us via Twitter or Facebook as we monitor those platforms closely. Apologies once again for the inconvenience.
Regards
Good morning Johannes
I am sorry to hear about the recent experience you had with our company. Since the system suspended customer accounts, the wait times across all queues have all been quite high. I can assure you that we are not ignoring our customers and that we are working as fast as we can to get through this period. I noticed that you spoke to one of our consultants this morning to get this seen to. I can confirm that your service is back online.
If you have any other questions feel free to contact us via Twitter or Facebook as we monitor those platforms closely. Apologies once again for the inconvenience.
Regards