No feedback and unable to get through to support via telephone.

I called your support number yesterday afternoon to assist me with something, your support consultant assured me it would be done and i would receive feedback once done. It is now the following day, the task has not been done, i have had no feedback whatsoever and now i have spent almost 40 minutes on the phone trying to get through to the web hosting support number. We were a long time WebAfrica client and if this is how we are going to be treated, we will gladly move our business to someone willing to provide a proper level of support.