BC
Breet C
1 reviews | Active since Jul 2016
09 Feb 2018, 12:13
*********** Staff
HI,
For years I have had a VERY good relationship with Webafrica. Never had any problems, and if there was issues it was as easy as logging into my account and sorting out the problem via Online Chat, always had good after sale service/support and always recommended them as a Service Provider.
Since Gridhost took over the show and separated from Webafrica, It has been problems after problems and I am sick of it now. What makes it worse is that there is no online method to communicate and tickets are either being closed by who ever is dealing with it before the problem is solved or its just being ignored.
3 issues that is affecting our business has still not been resolved and if it is not resolved quickly, I will gladly move my business some place else.
Hosting #60148 - MySQL Server Replication Resolved Submitted 01/02/2018 08:20 -> FORCED CLOSED NOT RESOLVED
Opened another ticket about same problem:
Hosting #66120 - MySQL Server Replication Being Processed 09/02/2018 08:47:43
Hosting #65698 - Mails Vanished Being Processed Submitted 08/02/2018 11:20
Hosting #66730 - Upgrade but no extra space Being Processed Submitted 09/02/2018 11:44
I would like this matter to be escalated to Management, and some sort of feedback regarding this provided.
Helpful (0)
Replies (2)0
Replies (2)
Gridhost's replyOfficial
09 Feb 2018, 15:00Good afternoon Breet. On behalf of Gridhost, I'm so sorry to hear about your most recent experience. Making things difficult is truly not our intention. With regards to the status of tickets, this is something we are happy to investigate as we need to ensure that all tickets are responded to in time. Based on what you said, I can only think of the ticket status not changing correctly causing a delay. I will liaise with the necessary people regarding that.
As for your tickets, I will forward them over to someone to deal with and include all answers to your questions in one. It would be best to do it this way rather than responding to each individually.
Zaheer
Best regards,
Gridhost's reply09 Feb 2018, 15:00
Official
Good afternoon Breet. On behalf of Gridhost, I'm so sorry to hear about your most recent experience. Making things difficult is truly not our intention. With regards to the status of tickets, this is something we are happy to investigate as we need to ensure that all tickets are responded to in time. Based on what you said, I can only think of the ticket status not changing correctly causing a delay. I will liaise with the necessary people regarding that.
As for your tickets, I will forward them over to someone to deal with and include all answers to your questions in one. It would be best to do it this way rather than responding to each individually.
Zaheer
Best regards,
BC
Breet C's updateReviewer Update
09 Feb 2018, 15:52Thanks Zaheer,
Dont know why a person have to come and complain on Hello Peter to get a response from management, we all trying to making a living here, I make sure payments are made, I would like to receive the needed service delivery when required.
On your ticket issue, there is definitely something wrong, even after responding several times it still shows "awaiting your reply"
But anyway, hopefully we can get this sorted.
Thanks again Zaheer
BC
Breet C's update09 Feb 2018, 15:52
Reviewer Update
Thanks Zaheer,
Dont know why a person have to come and complain on Hello Peter to get a response from management, we all trying to making a living here, I make sure payments are made, I would like to receive the needed service delivery when required.
On your ticket issue, there is definitely something wrong, even after responding several times it still shows "awaiting your reply"
But anyway, hopefully we can get this sorted.
Thanks again Zaheer