TH
Toby H

1 reviews | Active since May 2014

31 Jan 2018, 08:51

*********** and uninterested support

I signed up with Gridhost and after trying numerous times to transfer a new domain I registered with them, I eventually cancelled my service. There tech support team is particularly poor. Turn-around times are slow and they don't bother to properly understand a clients requests when creating new tickets. They also don't seem to have a particularly good grasp of english which means they respond with the bare minimum and don't try and provide clients with a solution to their problem. Very frustrating dealing with this company and I would certainly recommend that they be avoided.

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Replies (2)
Gridhost
Gridhost's reply31 Jan 2018, 09:34
Official

Good morning Toby.

Thank you for taking our call earlier. We apologize for the frustration caused before and we will be happy to ensure that your query is attended to. We are just waiting on the transfer to be initiated again so our domains team can accept it. Keegan advised that he is looking at your ticket now and he will take care of the rest once the update comes through. I will send another update here as soon as I receive one.

Zaheer

Best regards,

Gridhost
Gridhost's reply31 Jan 2018, 12:29
Official

Hi Toby.

I received confirmation that the domain has been transferred.

Sponsoring Registrar: Hostking

Wishing you all the best for the future

Best regards,