If support is important to you, avoid 1-Grid at all cost

I lead up the digital department at a large local corporate company. We have a number of domains and hosting packages with 1-Grid.

Over the last week or two, we've required more domain/hosting support than usual and had to deal with 1-Grid's support offering.

The experience reminded me of the days that I had to deal with Telkom. It is the absolute worst!

Not one time was my support call answered within thirty minutes, not one single time. The live chat support they offer is an embarrassment. It goes down like this each and every time. You start a live chat, a prerecorded message informs you that they are busy. You say okay and receive another prerecorded message telling you that they are too busy to help. The chat window stays open even though you cannot do or type anything anymore. You're just left high and dry without being directed to an alternative in any way or form.

After thirty plus minutes you are greeted by a person who, in most cases, know little more than what you've managed to figure out on your own. This leaves the support waiting for you to provide insight and or direction even though you called them exactly for that reason. In most cases, you are left to continue the search for a solution on your own.

Conclusion. You've wasted thirty minutes on the phone for a tiny bit of weak support that doesn't really change anything. No thank you.

I've already started to move domains and hosting packages to Hetzner and I'm not stopping until all of it is moved away from 1-Grid. I will not support horrible service delivery like this.

Lastly, don't bother reaching out. First get your act together before promising good service and delivering the opposite.