Horrified by bad service. Prices sky rocketed after joining.

Two days ago I emailed support. I said I'd like to switch to a longer term package and I asked for a price on 6 months and on 12 months.

After two days of being ignored I emailed again this morning asking for someone to please get back to me.

This afternoon I received an email from Melissa Muller saying that she has put me on a 6 month package. I received another email with an amount in it and their banking details.

I sent an email asking until when I have paid as I am moving to another provider but I got an automated email back saying the ticket has been closed.

I am so horrified by how you treat customers that I will even pay more to switch over to a different provider.

Besides you have gotten so expensive! You put up the price a REALLY LOT recently and gave me no notice at all.