1 reviews | Active since May 2014
Gridhost went for a ball of ****!
Dear Gridhost
I am terribly disappointed with your service since your split!
You keep on claiming that “nothing” has changes accept your name but it’s not my experience Your support team doesn’t answer the phones and tickets takes up to 8 days to be resolved. When you were Webafrica I contacted you 3:00 in the morning and I got results…
Your billing system went for a ball of ****! You messed up an invoice and debited my account twice, the second debit order bounced due to insufficient funds and that incurred additional bank charges. Your agent claimed its my problem and I must stop crying about it.
I’m done with you and want to cancel my hosting service ASAFP! Please get somebody to contact me – FAN48
Regards Fanie
Hello Fanie
Sorry to hear that your experience with us recently has been poor. We are more than happy to look into this and assist you further. We are busy with lots of changes to fix parts of the certain system that is not functioning the way it should be and I can assure you that the effort is being put in to get it seen to as soon as we can. For now, I managed to find your account and sent the details over to our billing team who will be in touch with you as soon as they are able to.
Sincerely
Zaheer
Hello Fanie
Sorry to hear that your experience with us recently has been poor. We are more than happy to look into this and assist you further. We are busy with lots of changes to fix parts of the certain system that is not functioning the way it should be and I can assure you that the effort is being put in to get it seen to as soon as we can. For now, I managed to find your account and sent the details over to our billing team who will be in touch with you as soon as they are able to.
Sincerely
Zaheer