zH
zaid H
1 reviews | Active since Jul 2011
26 Feb 2018, 22:35
Gridhost... Very concerned
Really struggling to get decent support from Gridhost.
Urgent queries only get responded to after 4 or 5 days. Gridhosts shoddy support response times are negatively impacting our business.
Every email they reply to (after almost a week) starts off with, sorry for the delay, as they have had an influx of emails. This is how they start off their emails since Gridhost took over web Africa's hosting clients.
Clearly, having an influx of emails, means: A) their servers are problematic B) they don't have enough staff
I am really getting worried with the service levels of Gridhost.
Really worried
Helpful (0)
Replies (2)0
Replies (2)
Gridhost's replyOfficial
27 Feb 2018, 07:05Hello Zaid.
Thank you for your concerns. I can say for sure that these issues has been/are being address. Our tech support queue hasn't had such old tickets in a while now so it is quite interesting that you are waiting for such a long time to get a response. The last email we responded to was regarding an SSL certificate and the contents of this email was:
--------------------------------------------------------------
Hey zaid
I processed the order for the SSL certificate and the invoice will need to be settled in order for the system to activate the service and for us to complete the process.
https://gridhost.co.za/client/viewinvoice.php?id=549400
Please let us know when the invoice has been paid and we will complete the SSL setup.
Warm Regards
--------------------------------------------------------------
That invoice is still not marked as paid which is why no installation was done yet. Should you wish to make payment immediately you can make use of credit card or instant EFT (via Payfast) within the customer zone. We can proceed with the installation thereafter.
If you have any other questions we are happy to assist. You are more than welcome to make use of our live chat facility on our website as well.
Regards
Zaheer
Best regards,
Gridhost's reply27 Feb 2018, 07:05
Official
Hello Zaid.
Thank you for your concerns. I can say for sure that these issues has been/are being address. Our tech support queue hasn't had such old tickets in a while now so it is quite interesting that you are waiting for such a long time to get a response. The last email we responded to was regarding an SSL certificate and the contents of this email was:
--------------------------------------------------------------
Hey zaid
I processed the order for the SSL certificate and the invoice will need to be settled in order for the system to activate the service and for us to complete the process.
https://gridhost.co.za/client/viewinvoice.php?id=549400
Please let us know when the invoice has been paid and we will complete the SSL setup.
Warm Regards
--------------------------------------------------------------
That invoice is still not marked as paid which is why no installation was done yet. Should you wish to make payment immediately you can make use of credit card or instant EFT (via Payfast) within the customer zone. We can proceed with the installation thereafter.
If you have any other questions we are happy to assist. You are more than welcome to make use of our live chat facility on our website as well.
Regards
Zaheer
Best regards,
zH
zaid H's updateReviewer Update
27 Feb 2018, 11:04Weird, that you would respond with an old email correspondence...perhaps with an intention of shifting the blame on us?????
Proof of payment was submitted the same day, and numerous followups were made thereafter, which is falling on deaf ears
This is not how Web Africa ran their ship!!!!!!!
zH
zaid H's update27 Feb 2018, 11:04
Reviewer Update
Weird, that you would respond with an old email correspondence...perhaps with an intention of shifting the blame on us?????
Proof of payment was submitted the same day, and numerous followups were made thereafter, which is falling on deaf ears
This is not how Web Africa ran their ship!!!!!!!