1 reviews | Active since Mar 2018
Gridhost has ****** my Money!!!
Gridhost has ****** my money!!! Beware and don't do business with them!!! I have made a direct bank deposit at the Standard bank ATM on the 4 February 2018 and I have been in communication with the company Gridhost since the 8th of February when I have emailed them my proof of payment of R200.00 and since then my website has been down for 1 month and every time I try to resolve the query they say Ticket Resolved but when I downloaded my statement the money is still not reflecting and I believe this money is sitting in someone’s pocket. The company keeps on trying to solicit money from me for their services but they never ever acknowledged my payment which was made!!! I will now try to approach Internet Service Providers Association to report them https://ispa.org.za/
Good morning Mickey
Sorry to hear that you are experiencing some billing issues there. Have you used the correct reference number when you made the payment via the ATM? I sent your details over to our billing team to have a look and contact you once their investigation is done. Once they provided feedback to both of us then I will post the update here.
Regards
Zaheer
Good morning Mickey
Sorry to hear that you are experiencing some billing issues there. Have you used the correct reference number when you made the payment via the ATM? I sent your details over to our billing team to have a look and contact you once their investigation is done. Once they provided feedback to both of us then I will post the update here.
Regards
Zaheer
Hello Mickey
I got confirmation from our billing team that they have been in contact with you and advised that the reference number you used to pay before was incorrect therefore it was not allocated to your account.
All invoices that are sent to your email address has the reference number in the subject. If you use this and send the proof of payment when transferring the funds to *** the funds will be automatically allocated without the need to contact us.
Thank you again for taking our call
Hello Mickey
I got confirmation from our billing team that they have been in contact with you and advised that the reference number you used to pay before was incorrect therefore it was not allocated to your account.
All invoices that are sent to your email address has the reference number in the subject. If you use this and send the proof of payment when transferring the funds to *** the funds will be automatically allocated without the need to contact us.
Thank you again for taking our call